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EventBrite & Zoom Webinar - Streaming within browser issues

heatherCA
Listener

Hi there! We've been using EventBrite integration with Zoom Webinar since May. We had not been having any real issues, until last week. For our event last week and this week,  when people go to the event page, and select "Join Now", it will default to streaming the Webinar within their browser. Either there will be no picture, or there will be the video with no sound. If they exit and go back to the event page and select "Open in Zoom", then it opens the Zoom application and works. This streaming within the browser seems to be new, as we did not run into this issue previously. We are afraid that we are losing attendees as a result as they just give up. Has anyone else run into this issue and if so, how did you resolve it?

1 REPLY 1

CarlaA
Zoom Moderator
Zoom Moderator

Hi @heatherCA , welcome to the Zoom Community! Thank you for your contribution, we are happy to have you here! This is a great question. I welcome any experts out there to chime in with a helpful response or proposed solution to @heatherCA’s question  🙂

 

Carla,
Zoom Community Team