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OBS Virtual Camera Video not working in Zoom using a Surface Laptop 7 with Snapdragon Processer

Gretelcat
Newcomer
Newcomer

‎2025-01-21 10:04 AM - last edited on ‎2025-01-24 09:33 AM by Community Moderator | Employee

Zoom camera won't while OBS app is open, and the Video Capture Device is selected.  I believe it's a compatibility issue with my Microsoft Surface Laptop *7th Gen) with a Snapdragon X Elite (12 Core) Processor.

 

Both OBS and Zoom have the latest updates, I have reinstalled, rebooted, open OBS first then Zoom, etc.  I also installed the regular version of Zoom for windows and tried the ARM version of Zoom and still have the same result.  I've also look at the camera privacy settings.   OBS video does work in MS Teams. 

 

Please let me know if there is a workaround, patches, or setting changes I can make to resolve this issue.

 

Thanks

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bstrelko
Community Champion | Customer
Community Champion | Customer

‎2025-01-21 09:25 PM

Are you using the integrated OBS Virtual Camera that is included in the base OBS installer or the manually installed OBS Virtual Camera plugin? You may get different results depending on which you use.

IIRC, the native vCam uses Media Foundation while the vCam plugin uses DirectShow.

 

Plugin: https://obsproject.com/forum/resources/obs-virtualcam.1744/

 

This is an issue that resurfaces regularly as both OBS and Zoom release updates (has been the case since at least 2019), so no news here. The one thing to point out is that Zoom will in no way assume responsibility for this incompatibility, nor have they ever certified OBS Virtual Camera as an officially supported video input device for Zoom Workplace Client - as always, use at your own risk.

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