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Create a simple, secure solution with Zoom Phone for workers that are "On Call"!
Zoom Phone enables organizations with on-call employees to have calls redirected to their mobile Zoom application (on iOS or Android) and be notified with secure transcribed messages (voicemail or SMS) while meeting compliance.
Requirement: Healthcare providers, biotech, pharma, behavioral health, small clinic customers must have a BAA (Business Associates Agreement) with Zoom to enable/achieve HIPAA compliance.
How does this work?
Healthcare providers can utilize Zoom Phone's native Call Queue feature to achieve this workflow and outcome.
Must be a Zoom Phone Licensed user.
Each person "On Call" must have a Zoom Phone License
1. Create a Zoom Phone Call Queue in the Zoom Portal
2. Route after-hours call to the On-Call call queue.
3. "On-Call" workers can opt-in or opt-out to take "on-call" calls with a simple toggle.
Calls are routed to on-call personnel securely.
Simple, easy way to turn on/off.
Calls can be recorded and transcribed.
Calls are sent to Zoom Phone work number and not a personal cell phone.
Messages show the caller ID name and number of the caller and a transcription of the voice mail message if left.
SMS back and forth to patients securely from Zoom Phone Number, not from a personal cell phone.
Call back from the company On-Call number - not a personal cell phone number.