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upgrade plan error

yuki_lingjiayi
Newcomer
Newcomer

‎2021-10-22 12:10 PM - last edited on ‎2023-04-05 03:04 PM by Community Moderator | Employee

I juste purchased the plan Pro, the payment was successful but I still stay in the basic plan. I'm not able to contact the support service. What can I do now ?

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Rupert
Community Champion | Customer
Community Champion | Customer

‎2021-10-22 12:20 PM

Hi @yuki_lingjiayi 

 

Having purchased your license, you will now need to assign it to yourself:

 

https://support.zoom.us/hc/en-us/articles/115004976063

 

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