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[SarahE2]

My account was automatically renewed and payment taken. I have been trying for weeks to email zoom to ask about renewal as I wanted to use a discount code. I found some information which said I would be automatically renewed onto the free plan and I could then upgrade. Now I want to cancel and get a refund as I am not happy with not being able to talk to someone. Any suggestions would be welcome. Thanks

[RN]

Hi @SarahE2 would suggest reaching out to our Zoom billing support as they do not monitor the community. You can create a ticket here.