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please I want a refund

hampitt
Newcomer
Newcomer

‎2023-09-27 08:44 AM

 I think  about 2 years ago, I subscribed to Zoom service.

however, I haven't used it much and I didn't get any notification for a renewal. 

and it looks like you guys charged me for another one year service on September 2nd. 

I didn't recieve any notification for this transaction and i have never used . 

so please  give me a refund  and I cancelled my credit card information on Paypal in case I get charged again for something i am not aware of.   let me know if  I need to register the same  card number on Paypal to get a refund. 

please  

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CarlaA
Community Moderator | Employee
Community Moderator | Employee

‎2023-10-16 01:17 PM

Hi @hampitt thank you for reaching out via the Zoom Community!

 

Please contact our billing team about this by submitting a billing ticket: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032. Our billing team will have access to your account and subscription information.

 

Thank you!


Carla (she/her/hers)
Zoom Community Team
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