no option to upgrade version

[leeleemac]

when i click on my photo the drop down only shows my name and logout. any ideas? i'd like to upgrade and of course, have all those options. 

[Bri]

Hi @leeleemac ! If you log into your Zoom web portal, do the following: 

1. In the navigation panel, click Account Management, then Billing.
2. In the Current Plan tab, click Upgrade Account.

https://support.zoom.us/hc/en-us/articles/207597883-Upgrading-your-account-and-add-ons

[BarbStuhlemmer]

Bri - are you telling me I cannot update my software with newer versions unless I take a bigger plan? What happens when the software becomes so outdated and unsupported? I have had a paid account for many years and wonder how I can be a paying client without supported software?

[Bri]

Hi @BarbStuhlemmer , your question appears to be different than the original poster. Regardless of plan type (free or paid), you should be able to update your software whenever a newer version becomes available 🙂

[BarbStuhlemmer]

This does sound like it is different. I cannot update my app to a newer version. I guess after trying all the other FAQs and not finding a solution, I mistakenly assumed this was update, not upgrade. Sorry about that. If you have a link to "how to update" my app on Windows, that would be helpful. Thanks @Bri 

[Bri]

No problem at all! This article might be what you're looking for: https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version

Let me know if this is helpful! 

[BarbStuhlemmer]

Thanks for looking for this @Bri . This was the article I found earlier that did not help me. The "Check Updates" does not exist in my app version (as described in this article). I installed it as the admin and not with MSI installer, so I am unsure why it is not available and what to do about it next. If you come across anything, please let me know. I will keep looking.

Thanks,

[Bri]

@BarbStuhlemmer what happens when you go to https://zoom.us/download ? 

Are you able to download it from here? 

[BarbStuhlemmer]

Yes it did. That was so easy to do, but completely impossible to find.

Thank you so much @Bri .

[Bri]

You're very welcome! Glad I could help 😎

[ccorson]

I cannot find my update button in my Pro account.  Are the updates automatic?