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double charged

Anna0423
Newcomer
Newcomer

‎2024-10-19 06:10 AM

Hi there, I canceled my annual subscription and switched to a monthly one. I received my invoice saying a credit, but my credit card was charged the annual fee plus a monthly fee.

Could I get my refund please?

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S_K
Community Champion | Employee
Community Champion | Employee

‎2024-10-30 03:50 PM

Hi there!

 

Please contact Zoom Billing directly if you have questions regarding your Zoom account. They can provide personalized assistance and address your specific concerns.

 

The Zoom Billing Support team is dedicated to ensuring a seamless experience for all users, and they will be happy to guide you through any billing-related matters or account-specific queries you may have.

 

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