charged my account after I canceled my subscription

[mohakakian]

I canceled my subscription exactly one day before it was set to renew, but the following day, I was charged for Zoom again. I canceled once more, only to be informed that I have an unpaid invoice and will lose access to my account. I disputed the charge with my bank and got a refund, but when I tried to contact Zoom, I discovered there is no customer service number to call. It’s ridiculous that the only option is to wait for a long time on chat, only to be disconnected before any resolution. Now, they've sent a request to my bank for a check! What?? I find Zoom frustrating—it's all about pushing their products. I'm done with this app and will never use it again. Their policy of charging accounts even after cancellation is unacceptable. I will be filing a complaint with the Washington Attorney General and will keep you all posted. They cannot treat customers like this.

[ExcelAvantgarde]

The same here. Zoom is stealing my money and send me to a bot loop info. No option to get somebody on the phone, options proposed lead to a not functional loop again. It is robbery.

[MGSR]

Hello there,

You may check out the response from this thread Need Help Canceling Zoom Subscription.
To avoid confusions, if you have further questions, kindly respond on the thread provided above. 

Thank you and have a great day!