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account has been locked


account has been lockred, I forgot my password


Zoom Moderator
Zoom Moderator

Hi @ruelbenamer! Here is how to reset your forgotten Zoom password:

  1. Open a web browser and go to
  2. Enter your email address and verify the reCAPTCHA.
  3. Click Send.
  4. You will receive an email with a link to reset your password. Click the link in the email.
    Note: If you didn't receive the confirmation email, please check your Spam folder and confirm that is allowed in your inbox.
  5. Enter your new password.
  6. Enter the new password a second time for confirmation.
  7. Click Save. You have now reset your password and should be logged into the Zoom web portal.
  8. Click Go to My Meetings to be taken to the web portal.


Zoom Community Moderator

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