Was overcharged but now they refuse to reimburse.

[Ralph05]

Zoom charged me $110 per month for an individual plan. Last April they corrected the bill to $149/year but haven't reimbursed me for the months of incorrect billing. Now they say "the books are closed" for 2021 and 2022. Who do I contact?

[arenafranklin]

For more information on understanding your charges or understanding your bill, visit Understanding your charges.https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

If you are encountering charges which you believe may be incorrect, submit a request to Zoom Billing for assistance.

https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 

[S_K]

Hi @Ralph05 

If you've submitted a Billing ticket, may I have the ticket number? I'm happy to take a look.

[Ralph05]

I contacted Zoom thru the chat and then over the phone. No ticket.

[S_K]

@Ralph05 - If you haven't already done so by now, please submit a request to Zoom Billing for assistance.