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Upgrade to PRO

Markddf
Listener

I upgraded to PRO on 8 March have an invoice and have paid for the upgraded however my account still appears to be marked as basic and I have an urgent need to use the longer recording time. Please help

 

Markddf

4 REPLIES 4

Sarah1973
Listener

We are having the same issue, two payments have gone out of the account, but still showing as 'basic' so we are limited to 40 minutes. Amy assistance would be appreciated 

Very disappointing Sarah and of course almost impossible to contact Zoom. I am pretty disappointed with them.

 

S_K
Community Champion | Zoom Employee
Community Champion | Zoom Employee

Hello @Markddf and @Sarah1973 

 

Please make sure you have assigned your paid license to yourself. See Assigning Zoom Licenses. If you need further assistance, please reach out to Billing by chat.

 

Please click Accept as Solution if this led you to a resolution. This will help others who may have the same question.

 

 

 

 

There doesn't seem to be any licence on my account to assign to me, and I can only use the online chat bot as my account is showing basic membership which doesn't allow the online webchat