cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

The community will still be accessible, however, the creation of any new discussions or replies will be temporarily unavailable. We appreciate your patience during this time.

Upgrade problem

Sue3
Newcomer
Newcomer

‎2021-08-24 11:21 AM - last edited on ‎2023-03-31 02:41 PM by Community Moderator | Employee

I've tried to upgrade my account and filled in all the fields with my Visa debit card details.  i get a notification from my bank saying Zoom has taken 1pence but the full payment isn't going through.  I've tried 2 different cards.

 

Topics:
0 Likes
1 REPLY 1

RonniG
Zoom Employee
Zoom Employee

‎2021-08-24 01:07 PM

Hello @Su ,

We are terribly sorry that you are experiencing this issue. Please refer to the below article which includes information and hyperlinks to answer questions or direct you to our billing team for assistance.
https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support
Thank you.
 
 
0 Likes