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Upgrade problem

Sue3
Newcomer
Newcomer

‎2021-08-24 11:21 AM - last edited on ‎2023-03-31 02:41 PM by Community Moderator | Employee

I've tried to upgrade my account and filled in all the fields with my Visa debit card details.  i get a notification from my bank saying Zoom has taken 1pence but the full payment isn't going through.  I've tried 2 different cards.

 

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RonniG
Zoom Employee
Zoom Employee

‎2021-08-24 01:07 PM

Hello @Su ,

We are terribly sorry that you are experiencing this issue. Please refer to the below article which includes information and hyperlinks to answer questions or direct you to our billing team for assistance.
https://support.zoom.us/hc/en-us/articles/4405333397261-Zoom-billing-support
Thank you.
 
 
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