cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Effective January 9th, 2026 through January 22nd, 2026: The Zoom Community is currently in read-only mode with login disabled, to deliver you a new and improved community experience!

The site is still accessible to view, however, the ability to login, create content, or access your community account is temporarily unavailable. We appreciate your patience during this time. If seeking support, please browse existing community content or ask our Zoom Virtual Agent.

Update for basic plan

Victoria18
Newcomer
Newcomer

‎2023-05-11 09:46 AM

How do I update a basic account. When I click on my profile picture no option for "update" shows.

 

0 Likes
4 REPLIES 4

RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-05-17 08:58 AM

Hey @Victoria18 you can go to https://zoom.us/billing and you should see the following page (on a basic account), where you are prompt'd to 'upgrade account'

 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!
0 Likes

Victoria181
Newcomer
Newcomer

‎2023-05-17 12:37 PM

This is Victoria18 - now Victoria181. I figured this out. You have to delete your Zoom account. Then uninstall Zoom on your hard drive. Then open a new account (same email etc worked for me) and upload the basic account for free again. It's a real hassle but that is the work around I found. The moderator  is suggesting you "upgrade" & pay. 

0 Likes

Niknot
Newcomer
Newcomer

‎2023-06-20 01:15 AM

I agree with Victoria181 - they have made it impossible to update Zoom.  Can someone from Zoom help?  I don't need to upgrade just update

0 Likes

Niknot
Newcomer
Newcomer

‎2023-06-20 01:16 AM

Do I really have to uninstall?

0 Likes