cancel
Showing results for 
Search instead for 
Did you mean: 

Update for basic plan

Victoria18
Listener

How do I update a basic account. When I click on my profile picture no option for "update" shows.

 

4 REPLIES 4

RN
Zoom Moderator
Zoom Moderator

Hey @Victoria18 you can go to https://zoom.us/billing and you should see the following page (on a basic account), where you are prompt'd to 'upgrade account'

 

⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯⎯
Zoom Community Moderator
he/him/his

Have you heard about Zoom AI Companion? ➡️ Check it out!

Victoria181
Listener

This is Victoria18 - now Victoria181. I figured this out. You have to delete your Zoom account. Then uninstall Zoom on your hard drive. Then open a new account (same email etc worked for me) and upload the basic account for free again. It's a real hassle but that is the work around I found. The moderator  is suggesting you "upgrade" & pay. 

Niknot
Listener

I agree with Victoria181 - they have made it impossible to update Zoom.  Can someone from Zoom help?  I don't need to upgrade just update

Niknot
Listener

Do I really have to uninstall?