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Refund

SueDavidson
Newcomer
Newcomer

‎2023-09-01 08:01 AM

I thought I had cancelled the subscription but didn’t realise I had to go through notifications before the cancellation was activated. This is no longer required and I am looking for a refund, the subscription has just been renewed, can this be arranged please.

5 REPLIES 5

jocelcolon
Newcomer
Newcomer

‎2023-09-05 06:41 AM

Hi @SueDavidson, I have the same issue as well. I just wanted to ask if your issue was resolved and were they able to refund you. Thanks

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SueDavidson
Newcomer
Newcomer
In response to jocelcolon

‎2023-09-05 09:08 AM

No I haven’t and I’m not sure what else to do to get a response!

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SueDavidson
Newcomer
Newcomer

‎2023-09-07 05:02 AM

They have given me a refund, should receive in the next 3-5 days.

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jocelcolon
Newcomer
Newcomer
In response to SueDavidson

‎2023-09-07 05:52 AM

That is great news! Can I ask what are the steps to properly ask for a refund? Because I have already contacted both Google Play and Zoom Support about, and they are just passing me around. I'm not sure where to ask for help.

Thank you.

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SueDavidson
Newcomer
Newcomer
In response to jocelcolon

‎2023-09-07 09:46 AM

I literally ended up clicking on so many things but I started a discussion in Billing and Account Management but when I raised it it gave you the option to add tags and a list, I selected the right one and that seemed to raise a case. I got a response pretty quickly against the case. Hopefully that works for you.

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