Paying for pro but account says basic

[Carla10]

Hi there

Can anyone help me get in touch with someone who can link my zoom account to pro again. I've been paying and using zoom pro for years and all of a sudden it switched me back to the basic plan even though my zoom pro is still being processed and paid each month. 

I can't seem to get hold of anyone who can help me sort this out.

Thank you!

Carla

[Mandel]

Hi @Carla10 ,

Welcome to the Zoom Community! 

If you have a Pro account (paid), but your account is showing as Basic (free) or your meetings get cut off at 40 minutes, you may not have a license assigned to you or you may be signed in to the wrong account.

You can check out this article on troubleshooting paid accounts still showing as basic. 

Let us know if this helps or if you need further assistance. 

Cheers,
Zoom Community Team