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The Zoom Community will be placed in read-only mode January 9th, 2026 through January 22nd, 2026 to deliver you a new and improved community experience!

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Nate password reset email.

sosaki
Newcomer
Newcomer

Even if you set the Nate Mail reception allowance setting, you cannot reset the password because the Nate Mail does not come. It is said that you can log in only by entering the security code due to five errors in the Nate account password, but there is no security code or reset email, so you can't do anything. Please tell me the solution. Please let me receive a reset email to another email.

 

 

2 REPLIES 2

colegs
Community Champion | Employee
Community Champion | Employee

@sosaki I am not sure what a 'Nate Mail' is, but as to sending a reset email to a different email address, that can't happen due to security restrictions.  You can try contacting support to see if they can help resolve your issue, with several options available here.

It won't be solved even if you go into the link. It's frustrating...