Showing results for 
Search instead for 
Did you mean: 

Incorrect License Type Assigned In Persona Profile


I am a member of a Pro License from my employer.  My Account profile states I have Pro License, but my Personal Profile states I only have a Basic license.  My account number is my employer's account number that is a Pro license.  This is causing issues with my ability to schedule meetings longer than 45 minutes.  I also do not have tech support even thought I should.  I also have emails from Zoom stating my Basic account was successfully converted to a Pro account.  


Community Champion | Customer
Community Champion | Customer



I suspect that although your  company  has paid for an upgraded account, they have not actually assigned the licence in the web based admin panel. Zoom does not do this part for you. The account admin must assign the upgraded licence to your account.

Assigning a single license

Sign in to the Zoom web portal.
Click User Management, then Users.
Locate or search for the user who you want to assign a license. (Your account)
Click Edit at the end of the user row.
This will open a window.
Choose the User Type to assign.
After choosing the User Type, use the drop down to select the license.
Click Save.
The license is now applied and you can use it immediately.

If my reply helped, don't forget to click the accept as solution button!