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On April 16, between 2:25 P.M. ET and 4:12 P.M. ET, the domain zoom.us was not available due to a server block by GoDaddy Registry. This block was the result of a communication error between Zoom’s domain registrar, Markmonitor, and GoDaddy Registry, which resulted in GoDaddy Registry mistakenly shutting down zoom.us domain. Zoom, Markmonitor, and GoDaddy worked quickly to identify and remove the block, which restored service to the domain zoom.us. There was no product, security or network failure at Zoom during the outage. GoDaddy and Markmonitor are working together to prevent this from happening again.

I upgraded my account but somehow wound up with two accounts with the same user name

jdhildebrand
Explorer
Explorer

I upgraded my Zoom account. Instead of upgrading my account, Zoom created a second account with the same email address as the user name. Now when I start a meeting, I don't know which account I'll be using and whether the meeting will have to end after 30 or 40 minutes. I would delete the original profile, but I'm nervous about Zoom software quality. (I am sure that I specified a pay-per-month plan, but Zoom charged me for the whole year in advance, which I did not expect and did not intend to consent to.) Now I never know which account I am signing in to when I launch zoom. thank goodness I used different photos for the profiles.

 

Can I delete my original (free) account with 100% confidence that I won't be deleting the paid account too, and flushing away a year's prepayment? The Zoom chatbot was flummoxed by this question. 

1 ACCEPTED SOLUTION

S_K
Community Champion | Employee
Community Champion | Employee

Hi @jdhildebrand 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They may need to access your account to help.

 

Please click Accept as Solution if this led you to a resolution. This will help others who may have the same question.

View solution in original post

1 REPLY 1

S_K
Community Champion | Employee
Community Champion | Employee

Hi @jdhildebrand 

 

Thank you for reaching out to Zoom Community!

 

I recommend that you submit a request to Zoom Billing for assistance. They may need to access your account to help.

 

Please click Accept as Solution if this led you to a resolution. This will help others who may have the same question.