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Cloud storage billing

adiraz-cctlv
Newcomer
Newcomer

‎2025-05-19 02:23 AM

Hello,

I have a workspace plan and also a cloud storage plan.
I am trying to cancel the cloud storage plan while keeping the workspace plan, zoom support is not returning to my support tickets.

Topics:
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1 REPLY 1

Mandel
Community Champion | Employee
Community Champion | Employee

‎2025-05-23 08:48 AM

Hello @adiraz-cctlv ,

 

Welcome to the Zoom Community!

 

Upon review, I wasn't able to find any related tickets in our system. Would you mind sharing the ticket number you received so I can investigate/escalate internally? If you haven't received a ticket number, then your original request might not have gone through. In that case, please submit a new request to Zoom Billing.

 

Thanks,

Zoom Community Team

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