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Changing Email

SampleS71
Newcomer
Newcomer

‎2023-06-18 08:20 PM

I'm an educator and I created this account during Covid lockdown (virtual learning). I've kept the account even though we are back face to face. I created the account with my school email address. As of the end of this school year I've resigned from that school and district and have transferred to a new one. I want to change my email address associated with the account, but am unable to access I old school email. Because I have a Basic account I don't have access to a live representative (according to the Chatbot). How can I go about changing the email associated with this account? 

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-06-22 09:00 AM

Hi @SampleS71 welcome to the community! for this you will need to submit a ticket to https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and for the Request Type: Account Management. After submitting the ticket be on the lookout for a follow-up email to the email address you provided. 🙂 Hope this helps! 

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