Cargo no autorizado

[RAS_01]

La meva subscripció és un pla bàsic gratuït i m'he fet una càrrega a la targeta de 181,38 euros. Intento comunicarme amb suport tècnic i el xat virtual i l'únic que he seguit em va confirmar que el meu pla és gratuït. A partir d'ahí desconnecteu el xat de forma automàtica sense rebre la solució. 

[Mandel · Accepted solution]

Hi @RAS_01 ,

I have reviewed your account and can see that you already managed to cancel your paid plan with the help of our support team. Your account will remain active until the end of the current billing cycle.

If you need further assistance, please reach out to Billing by chat or ticket.

Thanks,
Zoom Community Team

[MGSR]

Hi @RAS_01! I wanted to let you know that I’ve marked @Mandel's response as the accepted solution, as I believe it answers your question. If you have any more questions or need further clarification, feel free to ask.