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Can't change the plan

AlexCo
Newcomer
Newcomer

‎2023-08-06 02:24 AM - last edited on ‎2023-08-11 02:05 PM by Community Moderator | Employee

Hi dear, I can no longer pay for an annual subscription and I want to switch to monthly payments, but I can't cancel my subscription u need help please.

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RN
Community Moderator | Employee
Community Moderator | Employee

‎2023-08-11 12:18 PM

Hi @AlexCo welcome to the community! Advise looking into the KB article on How to change from annual to monthly. 

 

Note within the KB, "Once confirmed, a prorated credit for the remainder of your annual subscription will be produced and applied to your new monthly payment and your future invoices. If you would like to inquire about a refund, please reach out to Billing by chat."

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