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2023-01-10 09:56 AM
My credit card was charged for the Pro subscription, and I have an email receipt. However, when I log in, it still shows Basic (Free), so I can not get in touch with Zoom customer service. What a conundrum! Please advise.
Solved! Go to Solution.
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2023-01-12 01:41 PM
Hi rebeccagtcllc, lunasser, and map327,
I recommend you Contact Support as this sounds like it could be a technical issue.
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2023-01-10 02:43 PM
I'm in the same boat! Very frustrating to be stuck.
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2023-01-12 12:15 PM
The same thing happened to me... I got the subscription, it was charged in my credit card but I still remain as "basic" user. And I have to host a meeting in a couple of hours... I'm tempted to do it again bu I'm scared of wasting money for nothing twice in a roll.
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2023-01-12 01:41 PM
Hi rebeccagtcllc, lunasser, and map327,
I recommend you Contact Support as this sounds like it could be a technical issue.
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2023-03-18 05:41 PM
They got your money, even they said they refunded it on paper. They never want to actually refund. I got 1-year charge for Pro services. After they agreed my cancelling and refunded my money.. on paper. They never credited it back to my Citibank card. I keep emailing back and forth with the billing department.. and after a month, I see no money back, and I am using the basic service now. Be careful!
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2023-03-20 09:10 AM
Hello @SNT
I'm sorry to hear of the difficulties you've faced with your refund. I located your support ticket and will respond from there. This isn't a matter of keeping your funds but rather an unfortunate technical issue that needs to be resolved with more assistance from the card-issuing bank.
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2024-02-22 11:16 AM
I am facing the same trouble please help
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2023-02-11 08:48 PM
where I have to follow up on my zoom account. they deducted from my credit card still my account is basic version.
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2024-02-26 06:26 AM
If you haven't already done so, I recommend you Contact Support as this sounds like it could be a technical issue.
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2024-02-22 11:14 AM
I am facing the same trouble
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2024-02-26 06:26 AM
If you haven't already done so, I recommend you Contact Support as this sounds like it could be a technical issue.
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2024-04-22 01:24 AM
I too have a same issue, The payment has done with credit card, but it is still shows as free version. Please help
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2024-08-27 08:43 PM
My debit card was charged last August 23,2024 for an upgrade even if I did not ask for it. I was using it today knowing that I will not have the limitations of the basic plan. Please investigate the matter.