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Billing and refunds

KatieM
Newcomer
Newcomer

‎2024-03-15 07:39 AM

Recently I altered my Pro subscription so that I could have 2 licenses for a month. The credit I am owed was not utilised when I changed the subscription back to 1 licence. I am owed over £60. How do I get this back? I am not impressed with Zoom effectively charging me twice.

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Mr_Zoomtastic
Community Champion | Employee
Community Champion | Employee

‎2024-03-21 12:56 PM

Hi @KatieM ,

 

Please contact our billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.





If this helped, please remember to click on the "Accept as Solution" button below.

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