Account Profile is not me

[andreashops]

Unable to get through to live person to see why the Profile is associated with someone else. Very unsettling. Also when trying to call support, prompts ask for a 6 digit Profile # found under Profile but only number listed is account number of 8 digits. Where do I locate the 6 digit #?

[Ray_Harwood]

Welcome to the Zoom Community, @andreashops.

I assume from your Zoom Partner badge you are not on a Pro account.  Only Business and higher accounts have call-in access to Zoom Support, and normally only the admin and owner of the account have permission to call.

But assuming you are authorized, the number you need (I think -- I'm just on a Pro account!) is the Account No. listed under the Account bar on your main profile page (https://zoom.us/profile😞 

Mine is obscured for security, but I'm pretty sure that's what you need.