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I had schedule a meeting today with my family because of an emergency and when they were trying to join the meeting they were getting a message on their end saying: "Host has another meeting in progress" AND THIS WAS MY FIRST SCHEDULED TODAY THE ONLY ONE"     As a result I couldn't get anyone to be on.   I need some help please!!What happen with my hours?

We are looking to upgrade our account to include the transcription feature.  Any feedback or opinions are greatly appreciated.Are the transcriptions accurate?  Sort of accurate?How easy are they to edit?Can they  be imported into a word doc?Thank you!Amy

Good day.Someone should please help outI want to subscribe to Zoom one to 50% discount!!! Is the discount still on???

hello I need help, impossible to choose the new discount code of -30%, and proceed to payment by PayPal. the code having a validity date that until 22/12/202 I already wish to proceed to the payment for 2023, could you help me pleasethanks in advance

My present email address became inactive since my retirement from the job. I need to change it to my new email address. But the system sends a confirmation email to my old email address which is no longer active. Under the circumstances, how could I change my email address?

How do I manually active an account that I create (inside zoom portal) with a fake email address so I can assign a number a vm to it. I need a couple of false accounts to assign numbers to for delegation to others. *********** will get a DID and vm, but since no such email or user exists, I can't click on activation email. what's the solution?   

After the last update of Monterey I can't share iPad screen via AirPlay on zoom. In the latest update there is a new feature where you can share iPad screen via AirPlay to MacBook natively. I do not know if it is possible that this generates incompatibilities with the application.The iPad recognizes that it can be shared to the Zoom MacBook device, but when I tell it to connect it tells me that it is not possible. After that that option disappears and it appears that it can connect to the normal computer.The issue is that when the iPad connects to the computer natively I can't use the computer's functionality, including Zoom itself.

I just presented my first webinar. I didn't know until I was already live that chat disabled for my webinar attendees. It didn't show that when I was doing the practice session. And, I couldn't find any place to enable it. Can someone tell me where to enable it?Thanks.

Hi! I have two users in a basic account, both controlled by me. One is the owner and the other is the admin. I have logged in as both and tried to disable the passcode requirement but it still says that this feature is locked by the account admin...but there are no other users! I'm the owner how come I can't change this setting! Phone support is not eligible for my account. 

Hello, I previously was billed annually but had to update my payment preference and it required switching to monthly billing. I have already paid for the calendar year but now am being charged monthly in addition. I am not tech-savvy and have tried calling the Customer Service line for help to have someone fix this issue but I've been put on hold upwards of 45 minutes and then the line has dropped multiple times. If someone could please help me with this issue I would really appreciate it. Thanks

Unless I'm missing something, there's no easy way to gauge the free remaining space for cloud recording storage.  I exported the list of recordings, and the following is the column of the size of files for each meeting.  Autosum will not run on this column because of the extraneous information for files, and the fact teh data shows in gigs and megs.  One must eyeball it or manually edit the entries to get an accurate autosum. 335 MB(3 Files)1.13 GB(4 Files)1.35 GB(3 Files)318 MB(2 Files)1.24 GB(3 Files)247 MB(4 Files)773 MB(3 Files) Hey Zoom dev team, how about giving us some transparency as to our current cloud storage recording space usage!? Making the storage consumption data accessible is hardly a technical issue - it's an ethical choice.  It's time to make this right.  Thanks.

Hi,I sometimes forget to click on the "Record" button at the beginning of the meetings, and so I miss the video records, although the auto-recording is on in the settings. How is it possible to have all the meetings recorded without having to click on the "Record" button? Thank you.

Pilote de line  

What is the solution if he can't hear audio because the Internet is slow when he connect to zoom with his smartphone? He lives in India.

Small business that uses text only for two factor authentication for business login accounts.  In other words we receive texts but never send text.  Do we need to do this campaign nonsense?  

On the first page of creating my event, we enter a "short description."  When I go to publish - it will not because it says I have to fill in the basic information for the event.  I go back and add it again and save. Again, and again, and again. It just will not stick. I've easily done it a dozen times - I am very frustrated.  Using Chrome browser.  I also, attempted it on Safari.  This is the only thing that will not stay.

I host a monthly Poetry reading via Zoom. I've been doing this ever since the pandemic stated and and hadn't had any bad experiences with people crashing the meeting. Then last week I got zoom bombed big time. I group of guests came in  and hijacked  the meeting. One of them made themselves host.  I found out later that one of the readers posted the link to the meeting on her facebook page. I always tell people not to do that but I guess this time I forgot.   I couldn't tell who was causing the problem so I had to shut down the reading.  How do I stop this from happening again?  Is there a feature that allows the host to automatically mute everyone so that their mics can't be turned on during the meeting?  (Except the designated speakers. I would be interested in hearing from anyone who has had a similar problem. 

I have my audio settings to use 'original audio'. I do music lessons, so need this for the zoom calls. When doing the calls, unfortunately it's still suppressing all volume when I play. Does anyone know any other settings that I need to adjust as it's literally impossible to use zoom if it's going to mute whatever I play for my student to demonstrate things.Any help would be awesome. Thanks. 

I feel like I am missing something. We just upgraded our account to Zoom One Business - as we have meetings/presentations for more than 100 people. Must admit price increase kind of surprised me - and I feel I am missing something. It says I can assign Licences - but I am not sure what benefits are of Licencies: can each one then plan and hold meetings; do they log in seperately to our account? - can Licencies hold meetings at the same time on the account? Somewhere, cannot recall where anymore, it indicates that a Licence holder gets/or has to set a password - but that option does not show up on my screen, so am confused. Hope someone can assist this #techchallenged user. Thank you

Hello, Context: Owners of the shared mailbox should be able to act as one entity.  For example, emails that originate from a shared mailbox represent the team versus the individual. A shared mailbox could belong to a team responsible for executing administrative tasks such as sending mass emails or scheduling meetings on large, complex projects. When one owner schedules a Zoom meeting from the shared mailbox account, other owners of that shared mailbox account should, in theory, be able to modify that Zoom meeting since they are part of the shared mailbox account. Issue: If person A (who is an owner of the shared mailbox) schedules a meeting via the shared mailbox, then person B (or other team members who are also shared mailbox owners) from the shared mailbox should be able to make updates to that meeting. However, that does not seem to be the case. The issue arises when person A is out of the office and a request comes in from a workstream to update or cancel

Hi everyone,I am facing an issue with the screen displaying the person speaking where there are horizontal dotted lines in front of the image. When someone is sharing the screen (presentation, or other file) it is all normal. I have tested also connecting via browser and it works fine.I am using Zoom client 5.13.3 (11494) on windows 11

Hello! New to this forum. Does anyone have a recommendation of service that can set up SSO for our company? Thank you!

Good day, Trust that you are well. We would kindly like to enquire as to why any of out meeting recordings are unable to playback any audio? Please note that we are able to see video from the recorded meeting files however, no audio is present when playing the audio files. With that being said, is there perhaps anything in specific that needs to be done in order to be able to hear audio from the recordings?

I received a "Your Bill is Past Due" from the following email:-***********Can someone confirm if this is a registered email for zoom or is this SPAM ? I looked into my INvoice history and there is nothing pending.I would appreciate any info that can be provided. 

Hi,  If I want to make a colleague a co-host during a webinar, does this colleague need a webinar licence?  Thanks.  Josephine