Explorer

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Help!

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Hi!

I've never had an issue with logging onto zoom from my home desktop before today. I tried logging in a few hours ago - and I can get into my (basic account) - but if I try to host a meeting, I keep receiving a message that I need to update to the latest version of zoom in order to use the app.

I can't figure out what to do from here.

Thank you!

Kim

Meeting Features

K

KarkAnswer

Explorer

The un-install and re-install did the trick - thank you!

F

Frank_TB

Community Champion | Customer

Hello,

Please follow the instructions from the support site to update the desktop client.

https://support.zoom.us/hc/en-us/articles/201362233-Updating-Zoom-to-the-latest-version

Regards

If my reply helped, don't forget to click the accept as solution button!

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K

KarkAuthor

Explorer

Thank you for the response.

I'm still receiving a notice that saying I must contact my IT Department to upgrade to the latest version of zoom in order to join a meeting.

This is a free basic personal account - I have no IT department.

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F

Frank_TB

Community Champion | Customer

Hi again,

Yes, you can ignore the part bout the IT department and just do it yourself following the steps in the link I shared.

Regards

If my reply helped, don't forget to click the accept as solution button!

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K

KarkAuthor

Explorer

Lol.

I have ignored - and I'm trying - but so far unsuccessfully.

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F

Frank_TB

Community Champion | Customer

Hi,

Your other option is to completely uninstall Zoom and re install it from scratch.

Regards

If my reply helped, don't forget to click the accept as solution button!

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S

shellina1

Newcomer

I have the same problem. I have uninstalled and reinstalled my zoom in my devices and in my Mac. It still gives me the basic plan. Its been a week and I still get kicked out after 40 mins. Please help!

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