Solved

While I am Host using a desk top computer. My participant I am interviewing is using a mobile phone in another country.I am not able to hear the participant on my side. They are not muted. When the sound does come through, the participant sounds like they are gargling. Participant says they received intermittent speech from myself.Must we both be using a phone and or desk top computer to conduct a successful interview meeting?Thank you.

I am a mediator and use breakout rooms in every mediation.  Parties may have lengthy breakout sessions while I am not in the breakout room.  The parties notify me when they are ready by asking for help.  I very much would like to have a bell or a sound when they are ready.  Otherwise, I have to keep looking at the screen or ask them to text me.  Is there a solution to this?

Hi Team ,  Can someone help me with Guide for On premise peering Configuration between For Cisco Unified Border Element (CUBE\SBC) and zoom SBC?.  What are steps from prerequisite to configuration to move system in production, steps as -1. Cisco SBC with Public IP\NAT IP with Firewall port open2. Certificate CA signed 3. Dialpeer cofniguration4. DNS and Firewall ports require to open ... 5. Routing and SIP trunk creation in zoom admin portal under Routing..like this above steps.. can someone share the guide or steps

We don't use the Zoom phone feature and probably never will. Is there a way to hide this icon on the room controller?

Hi there,  How can I remove the little black box with various symbols, including a microphone, in it?   I think it's from zoom . . . It's an unwelcome guest on my desk top.  Thanks for any help! Andrew

Apparently there's a update (according to the Apple technician), where Zoom is muting background noise and only focusing on my voice.  They need to do an update option to turn off that function.  I take Zoom Music Composition lessons from a composer in England, and she needs to be able to hear the music I'm playing.  Apple technician suggested using Facetime Shareplay or Skype for now.

I am unable to find the zoom not showing check for update button  

I have paid two bills 650 and 629.03 today. I am not upgraded tp pro plan till now.

Hello, For the past few weeks my Zoom speaker will just not work. I'm fairly IT savvy and I've tried all the tricks in my book to get it working again - restarts, reinstalls, different headsets....everything. All I can find online is the basic 101 of fixing audio in the audio settings. Please don't tell me to try another speaker in the settings - I've done it 100's of times! None will utter a sound. Has anyone out there had the same issue? The mic will pick up me talking, but no ringtone will play or anything. All audio on the rest of my computer works fine - videos, Microsoft Teams, everything works as normal but not Zoom.  Appreciate any suggestions. Many thanks! 

We are planning for an upcoming Conference and were contemplating using Zoom Events as opposed to a 3rd party managing Zoom for us.  I've watched many YouTube videos and it appears to be a good option for us, with one exception.  I did see something that indicated that only 1 meeting could happen at a time.  Our intention is that after the Introductions and Keynotes (webinar) that everyone would break out into their workshop (meeting).  We have always done multiple meetings happening at one time throughout the day.  This year, we will have 2 rotations of 10 workshops per rotation.Can Zoom Events accommodate this?

With the new customized waiting room setting, the field displayed have switched places. Now the description goes first, with the logo - and the meeting title is in the bottom. A few questions about the large 'logo + description'-screen:- is it possible to upload a picture iso having the big white screen?- is it possible to size the logo and/ or the texts?  Would be great if it were possible... keen to know!

Hi,I saw some posts for this and that the feature was pulled in November in the release notes.Is there a new release date for this feature?Our client would like attendees to see a video or slideshow while waiting for the webinar to start.Thanks!

Hello! Can I take only one month paid package, which will include 'language interpreters to meetings' button? And how much will that package cost for just a month? 

From some reason Im not able to create a shortcut for zoom on my desktop even after i press on the file "create shortcut". my operating system is windows 10 pro.I will be grateful if someone can help.

Hello, good morning,I would like to have a copy of a Zoom meet or webminar, is it possible?These are the reasons to ask for it.I live in Trento Italy, and a local non profit company organized a conference about depression and I was invited to speak at that conference.The conference was streamed with Zoom with the following link:https://us02web.zoom.us/j/84628252810 If I try to access this link now, the Zoom site tells me that the meet id has expired.The meet was held on February 7 here in Italy at 5:30 pm local time.I really would like to have a copy of the video of the conference or almost to view the conference again.Can you please help me? I really need it. Thank you very much and best regardsFilippo

HI, I created a meeting and can't find the answers to the two custom registration questions I created.Registration page is attached fyi. Its in French but you'll recognize questions that are not name and email. Secondly, I see no way to save the registrant responses to a CSV format.  I recall this was possible.I cant even select what I see so far, ie names and emails of registrants.  See attached as well. 

3 employees. All 3 with cell phones. Outbound phone calls from cell phones to have the main number's caller ID. Inbound calls on main number need to ring all 3 cell phones (unless they've marked DND).  All 3 with desk phones. An additional desk phone in a conference room. (Poly) all 4 desk phones should ring on inbound calls and must be able to make outbound calls that have the main number's caller ID. 2 lines (so 2 concurrent phone calls can happen on PSTN). I already got a calling plan. (We're low volume, so pay-as-you-go.) Thanks in advance, but hey doesn't it seem like Zoom should have a page that helps you cost out your system? I'll write one once I figure out the rules and Zoom can buy it because it'll be so darn useful.

Periodically, when I log on to Zoom I receive the microphone cannot be detected. This is very frustrating when I have ot host a meeting. In the past, I fumble around with settings toggling thing on and off and some times it corrects itself. This time it has not. Please advise. This happens WAY TOO often.

I have a chromebook and an external document camera. The camera works well with the old Zoom Chrome app, but it does not work with the newer Zoom PWA (producing a black image) . Is there a place to report hardware issues like this to the developers? The camera reports itself as: "eMPIA Technology, Inc. OKIOCAM S"

I'm having an echo issue with 2 way communication for zoom webinars. I have live participants in a building atrium and people dialing in. When someone in the atrium talks on a microphone, the people dialed in hear the person echo. But if a remote person talks, their voice sounds fine coming through the speakers in the atrium.  Here is my setup. I've also attached a layout of the setup1. Allen & Heath QU-16 sound board          a. Handheld microphones are connected (XLR)          b. MacMini is connected (XLR to 3.5mm)2. Roland VR50HD AV Mixer          a. XLR connected from QU-16 sound board to Audio In          b. MacBook Pro running Webinar Live stream USB to USB Streaming USB3.0/2.0 to USB                     I. Microphone is unmuted (so remote people can hear presenter in atrium)          &nbs

Is the interpretation (Translation) feature avabile in the ZOOM browser view? We have an ZOOM meeting, where a lot of people from Morocco will join. There will be an translation to French. But people in Marocco often dont have the ZOOM app. Will they be able to listen to the ZOOM translation audio tracks, when they join over a browser window? 

I pay £7.19 every month, but this month I got charged double the fees; £14.39! I can't contact Zoom team. What should I do. Shall I cancel the subscription before the renewal date or what? 

Hello I'm being charged $273.11 for a cloud overage fee from Jan 14, 2023 to Jan 16, 2023. I recently contracted a 30 GB extra cloud storage + my usual pro account. If I check the cloud storage report, it says that I used between 7.82 GB and 12.72 GB in that time. I attached the graphic to this message. I don't understand where those extra GB may come from. Is this a common mistake?

As an enterprise user, we have several Zoom integrations enabled for our LMS. However, we use a lot of Virtual Instructor Led Training sessions. As such, the need to integrate polls into these sessions is critical. Rather than having to create these polls each time a session is set up, we love to use the Poll Library, so that they are available when the course is live.    The problem with this, the Poll Library limits preset polls to a maximum of 10 per account. Is there a way to increase this number or will Zoom increase this limitation in the future?    

Hello.I translate from English to French, and during the meeting, I need to translate a phrase from French to English and as an interpreter, I switch languages, but who can hear me? Only those who are on the English channel or those who are on OFF also?