incoming call history

Forum|Forum|2 years ago
July 24, 2023
4 replies
0 views

The Zoom phone's incoming call history is only partially displayed on the Android ZoomPhoneApp, even though it is all recorded on the web admin page.

I considered the impact of forwarding calls from the company phone to the Zoom phone, but even incoming calls directly to the ZoomPhone may not show up in the history.

How do i fix it?

Call handling and routing

Best answer by akr555

Zoom support advised me to reinstall the Zoom app and it fixed it.

Thanks!

E

Eliot

Community Super Champion | Partner

hi akr555,

i do not have an android phone. on my iphone, my most recent calls are displayed and i can scroll to see all my calls. have you tried scrolling to see all your calls?

zoom support articles covers both android and ios.

Call history and recordings are synced between the Zoom desktop client and mobile app.

Viewing call history and recordings – Zoom Support

https://support.zoom.us/hc/en-us/articles/360021336671-Viewing-call-history-and-recordings

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

A

akr555Author

Newcomer

Hi Eliot,

Thank you for your comment.

I have checked the incoming call history for the desktop and mobile versions. The desktop version has all the history, but it doesn't seem to be syncing properly with the mobile version(android).

I installed the app on my iPad as a test and it synced properly.

I have sent a support ticket and will wait to hear from them.

Thanks,

E

Eliot

Community Super Champion | Partner

thanks for the update.

eliot

A

akr555AuthorAnswer

Newcomer

Zoom support advised me to reinstall the Zoom app and it fixed it.