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I teach online and have numerous recurring Meetings that I've used over the last few years, Today all the Meetings are points unknown. I swear I haven't pushed any "red buttons"! I am resorting to my archives to find meeting ID's so I can meet with my students. Any help much appreciated!!! David

Am I the only customer who can't get an answer or an issue resolved because I'm only getting canned responses from the Zoom (non) support team? 

Hello - I am Australian and have travelled to Germany for a couple of months and the e-mails I get about people joining calls or for when recordings are ready to look at are now all in German without me having changed any settings. It's like Zoom has detected I'm in Germany and is assuming I speak German. Which I don't. Well not good enough to understand all of the detail.  Can anyone help me to change this as I'll be using Zoom a fair bit while away. The main language in my Settings is set to English. Thanks

My situation is VERY strange. I do not want automatic recordings on any of my meetings. But on one of my two login accounts, for reasons I cannot explain, automatic recording happens on all my "New Meeting" meetings that I launch from my desktop app. It's weird. I definitely have automatic recording setting disabled on both of my two accounts.  Can anyone explain what's going on here?

Hi, the whole chat history dissapears always after breakout sessions. Does anybody now that problem and maybe can provide a solution? Thanks in advance, Alexander

When will the invitees receive the advance scheduled meeting? Will Zoom automatically send the email right after we schedule the meeting? OR Do we need to manually send the invitation?

Hi. I am trying to create a meeting registrant from a form field via Zapier. When testing the registration I am getting an error which says that the Phone parameter is required. We don't have one to send and the Zapier-to-Zoom integration doesn't request one. What am I missing here? Thanks, Matt.

As a Zoom Pro account user, I attend lots of meeting with a variety of public and private stakeholders.  As a result, I frequently need to swap out my profile photo, org logo, etc. It would be very helpful to have an "image library" or something similar in the setttings in order to avoid downloading & uploading a new image every time I need to do this.  Am I missing something? Does this already exist or is there an shortcut? Thanks!

The Zoom app has updated itself overnight, and in the process removed my Gmail integration and iCal integration, and despite trying to add these back in, the webpage refreshes itself back to the same place and nothing happens. This means I am unable to share calendar invitations with clients or add meeting details directly to my calendar. Please help!

how to view an local recording

My organization is on various versions of Zoom that should all be in accordance with the minimum version requirements laid out in the quarterly schedule. Today, 7/10/23, it appears the release of newest version 5.15.3 may have forced us to be on at least 5.15.2 (released 6/27/23) unintentionally. We had ~150 identified users today not on 5.15.2 or greater that were unable to use the application. We resolved this by pushing out 5.15.2 to the affected users, which appears to have resolved the issue. However, we wanted to open a case to see why this might have happened.

HiI have an issue when I try to start witheboard on Version 5.15.2(18096), it shows the witheboard window but keeps loading and I can not select anything also not able to create a new one.On the WebPortal it looks everything good.I updated to the newest version 5.15.3 but still same issue.  Any idea?Thanks 

Is it possible to upload videos recorded with tools other than Zoom to my Zoom account for distribution?

I had an amazing zoom event over the weekend. Someone missed it and would like to see the recordings. As the event is over registration is closed. Is there a way to give them access to the lobby, it was a free event? Thanks in advance for your assistance 

When we invite others to join a zoom meeting, they have been receiving the pop up with written "This meeting is for authorized attendees only". It would make sense if would have this enabled in our meeting security configuration, but all our settings related to authorised attendees are off:- Only authenticated users can join meetings from Web client: OFF- Only authenticated panelists can join webinars- Only authenticated meeting participants and webinar attendees can join meetings and webinars We previously did not have this issue. What could the problem be given that we have not set this up in the settings?  Benedetta

One of our Zoom Rooms does not display any upcoming meetings on the controller (web and iPad). Calendar Integration is set up and had been working fine up until now. Other rooms work fine. We use Office 365. I have gone through the setup instructions and tested both App-level Impersonation and Full Delegate Access. Both work for the other rooms but not this one.  Using the service account I can access the resource's mailbox and calendar using OWA without issue. I can add and remove meetings without error.  The Calendar Integration page shows all as "Synced" The room is on version 5.15.0(1273)

Title says it all, i sign in with a google account right now and want to change it. How do i do it with the same email adress?

I was offered the chance to upgrade my account. I logged in to see what account I am using and what I pay - but that information was not available, only the offer to upgrade. The chatbot was no help. Where can I find my account information so I can compare? This is a time drain...

We have always used a Google login for Zoom but would like to change that to the conventional Zoom email/password login for the same account. Google throws up security blocks every once in a while for new devices and it's a hassle. Can we change the login to Zoom without it creating problems with the account? Thanks

Hi! I need to rotate some API keys,but don't want to interrupt anyone who is in the middle of a meeting.How can I find out who, on my business account, is in a meeting, right now?Jon

I am a healer; not a tech person. I offer The AMAZing Healing Session on my website for payment. This is new. To have a group healing on Zoom, do I set up a meeting with zoom for date and time, advertise that meeting for healing and they go to my website for payment, send the payees the code for the meeting, hold the healing session at the meeting time?Also, can I set up a template for The AMAZing Healing Session meetings and just change the date and time for future meetings and still be able to hold family meeting for family things?Thank you, Gloria

I can't update my zoom!  It says to click on profile picture and click on help and update.  My account does not show that.  I reinstalled zoom and it still tells me to contact my IT.  I don't have an IT team 

With the two google accounts I have (different email addresses, both google mail) a different availability of virtual backgrounds. On one account I have all the regular backgrounds plus some I added, while on the other I only have 2 or three.  I am a paying member and am wondering why this is? Thank you for the feedback.

We are new to Zoom Phones and the Poly Edge E450 brand of phones. We are trying to figure out how to see when other office members are on a call using their desk phones. In the past (old provider and phones) if a co-worker was on a call a red call indicator would appear showing they are currently on a call. If they were available for a call they would show as green.  I called Poly support and they indicated that this is a phone provider setting. However when I called Zoom they indicated that it was either a Poly setting or could be managed with the Power Pack ($25/user/month). My research indicates that power pack has nothing to do with the physical phones and only allows for higher visibility of call traffic on the zoom phone dashboard.  Has anyone else had this issue and if so, how do we fix this? Is this a phone setting or a zoom setting?  Thank you in advance. 

Hi Team We are trying to upgrade our Zoom account from Basic free version to Zoom one pro . After we provide the credit card details, the payment screen goes blank and we arent able proceed.This is happening in both mac and windows machines in all browsers too. Thanks Shiv