Internal microphone not working

Forum|Forum|3 years ago
April 13, 2022
3 replies
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I have a brand new Asus Zenbook - internal microphone works fine with other applications, such as Skype. An external microphone also works fine in Zoom (I have tried 2 different ones), but not the internal microphone. I have checked all the settings, uninstalled and re-installed Zoom, installed new device drivers from Asus. I also talked to Asus Support and they say that "as the internal microphone works with other apps, the problem must be with Zoom specifically." Is there any solution from Zoom on this??

Best answer by frankzhang

From the Zoom Application, kindly go to the bottom of the “Audio Settings“ > Advanced. Set the “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”. Could you please also share a screenshot of the Zoom audio settings?

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frankzhangAnswer

Community Champion | Employee

From the Zoom Application, kindly go to the bottom of the “Audio Settings“ > Advanced. Set the “Signal processing by Windows audio device drivers” to “Off (Windows - Raw)”. Could you please also share a screenshot of the Zoom audio settings?

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PGseAuthor

Newcomer

Thanks Frank - that was the key in my case! The internal microphone seems to be working fine after that little tweak. ... but how would one ever know? Screenshots are attached.