Cannot access recordings

Forum|Forum|3 years ago
December 15, 2022
2 replies
2 views

When I'm going to Cloud Recordings I don't see any recordings. Should I pay for subscription to access my recordings or they are descroyed when account becomes free?

Recordings

Best answer by Jing

Hi ViktoriaK

If your account is free account, you can only access the Local recordings.

But if you have the license of Zoom Meetings, you can access your Cloud recordings.

Please find the detail of the explanation from below article.

https://support.zoom.us/hc/en-us/articles/9952267135629

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You may not meet prerequisites to use cloud recording. In order to start a cloud recording, you must be a Licensed user on a paid account. If you were previously able to create cloud recordings, and then were either downgraded to a free account or Basic (unlicensed) user type, you will not have access to those recordings until you become a Licensed user on a paid account again.

Thanks,

Jing

J

JingAnswer

Community Champion | Employee

Hi ViktoriaK

If your account is free account, you can only access the Local recordings.

But if you have the license of Zoom Meetings, you can access your Cloud recordings.

Please find the detail of the explanation from below article.

https://support.zoom.us/hc/en-us/articles/9952267135629

------------------------

You may not meet prerequisites to use cloud recording. In order to start a cloud recording, you must be a Licensed user on a paid account. If you were previously able to create cloud recordings, and then were either downgraded to a free account or Basic (unlicensed) user type, you will not have access to those recordings until you become a Licensed user on a paid account again.

Thanks,

Jing

L

LarryBuchanan

Newcomer

I cannot access and play part of my last cloud recording.

I recorded 2 times during my meeting the first one I can access and play

But the second one recorded 20 minutes later in the meeting I can not access and play?