Solved

Hi. I have been providing online language lessons for years, but recently a peculiar issue occurred. One of my students is unable to show himself to me, even though his webcam functions normally in other Zoom meetings.He tried starting a Zoom session with his girlfriend, and they could both see each other just fine. He seems to be the other person I am unable to see in class even though I can see my other students without a problem.He expressed his concern saying that being able to show his face would allow us to have better interaction, with which I fully agree.What could be some steps for him and/or me to take to address the issue?Thank you.

I set up a pro version allowing for 1000 participants. When joining by computer or iphone or tablet to zoom via username and password, I’m successful.However, when trying to dial in by phone it says:“This meeting does not allow phone dial in”.Please, what am I supposed to do to allow? I went through the set up procedure with no success. Also, what number do I put in third party audio?Username. Or both username and password, or neither?

Hello?We have encountered some issues while using Zoom. We would like to inquire about the following issues:Delay in audio between teachers and students.Delay in displaying handwritten content between teachers and students.Sudden switching of the whiteboard screen to the camera view.We would like to confirm whether these issues are related to Zoom's platform. If so, could you please provide us with information regarding the cause and potential solutions?

I am trying to have a zoom meeting where people can hear each other singing at the same time. How do I enable this? 

Question-If you invite invitees to start a webinar at 2pm and you want your panelists to join a practice session at 1:30pm, how do you set up the time properly in the invitation?

When I finished my meeting I got an error message to say the recording failed to convert because a previous recording was still converting. I realised that I had forgotten to select a location for the recording of my previous meeting, so that dialogue box was still open. The error message said I could go to meetings > recordings to manually convert the recording. But I can't find that. On the app, I can go to meetings > recordings, but it only shows a few old meetings.

Hello, I just realize that I got scammed and would like to delete the conversation from both sides, since I give too much information. Could you help me Thank you in advance. Kind regards,D

Curious if it's possible to send the Interpretation window to its own display or a multiview in a Zoom Room.

I have a weekly meeting at the same time each Monday, Wednesday, and Thursday.  However, on the first Wednesday of the month this meeting is not held due to a conflicted meeting.  Does anyone know of a way to create a recurring meeting but remove just the first Wednesday of each month?  Thank you.

During a webinar there is a box of our host login that gets displayed on the screen covering the webinar content.  How do we get rid of it?  Have tried everything. 

I'm hosting a meeting but do not want to be on call -- is there a setting to change so that participants can be on call without host being on? 

Hi, We are looking to enable Zoom Companion for the whole company, but we don't manage to figure out our way to govern it. Is there a way to export the companion data that was sent to the AI providers and the one that is brought back by the models to any type of SIEM solution?  Thanks, Os 

We have a Webinar account but low registration for an event so I want to convert the Webinar to a Meeting just before start time. Will Waiting Room be enabled? (It is in my Meeting Settings.) Anything else I should be concerned about? (other cautions?) Thank you!

Hi All, I'm hoping someone can share some guidance and best practices that I can share with meeting attendees who are experiencing low bandwidth/poor video & audio quality. When hosting virtual events on Zoom, I will occasionally receive inquiries from attendees that the video/audio is cutting out. These appear to be isolated cases on the attendees' side, not a more widespread issue (e.g., low bandwidth on the side of the host). We suspect this is the case because these are meetings with large numbers of attendees with only 1 or 2 people occasionally raising concerns about low audio quality (e.g., sound cutting out). Generally, the guidance that we give in these situations is to recommend that meeting attendees leave and then rejoin the meeting; or ensure that they have the most up-to-date version of Zoom downloaded. Are there other best practices that you would advise users on how to improve audio/video quality on their end?  Other than recommending t

I have power pack and wish to know if I can manually set employees statuses (stati) to something other than away if they are here and just not logged in.   Have so many people that will not adopt that it is playing heck with our office.   Thanks.

I inadvertently deleted a user without transferring data to another in the process (we were short on licenses so I had to delete them before adding the new ones staff wanted, plus I wasn't asked to keep anything...). I've lodged several tickets (they just get closed) and tried the online web chat - apparently our $1000s we spend per year are not enough to get any support from a human being, other than self-help. No wonder Teams is taking market share! Anyway, does anyone know how to undelete a user, or at least change the ownership on all their previously created meetings, without the user existing any longer & therefore not being able to log in as them...? Can I override the ownership as an admin somehow to allocate to a new user/owner? Thank you!

Hi,I have dugged into all the support articles. Is there a way to include an attachment or URL to a Meeting registration or URL within the emails prior to a Zoom meeting?  

Hey everyone, I hope you're all doing well. I'm reaching out because I've been facing some frustrating issues during my Zoom classes, and I'm hoping to get some advice or suggestions from the community here. The main problems I'm encountering are poor internet connection and audio breakup, which make it difficult for me to follow along with the class discussions and lectures. It's incredibly frustrating, especially when important information is being shared, and I don't want it to impact my learning experience any further. Here's a bit more detail about the issues I'm facing: Poor Internet Connection: Despite having what I thought was a decent internet plan, I often experience lagging, freezing, and even disconnections during my Zoom classes in my intel core i7 laptop. This makes it difficult to keep up with what's being discussed and participate actively. Audio Breakup: In addition to the internet issues, I also encounter frequent audio breakup, where voices b

Hi is there a way to change the term "Busy" to 'Occupied" on the Zoom Rooms Scheduling Display ? Image 

This is very strange.  When I try to join a meeting, Zoom enters full-screen mode and tells me to "pair with a controller".  But I'm just on my desktop (Mac) at home, and I don't have Rooms at all (not that I know of). I can join from the browser, but that has its own issues.  Any idea how to avoid this?

Hi, When I record meetings (local recording), Zoom creats a file named "Recording.conf" in the meeting folder.It seems like a JSON file containing some info about the meeting, but what is it for? Is this something I can delete once I confirm all necessary recording files are fine?Thanks,Rie

I did a short test record for an interview. I then check the file to transcode it. it worked. I then on the same call started recording a longer 45 miniute interview and at the end I went through the usual steps, but now in the folder, even though the xzoom file is timestamped with the time i finsihed the interview, and the .zoom file is the right data size for the whole interview, when i click on it it only shows me that short section from the test. Has this happened to anyone? I'm very desperate to see how to fix this, I feel like the data is there but its only opening the portion from when i did the short test record.

Earlier versions of Zoom it was easy to make changes.  All I want to do is change the location of my local saves.  Everything online is years old. Can you put me out of my misery?  Lord they make things hard. 

I recently switched from Calendly to Zoom Scheduler.  I really LOVE how on Calendly I can include my Company logo.  I can't seem to find how to included my logo so when the customer receives the text they see our LOGO on the text instead of the very LOOOOONGGGGG URL.  I am a small business - by the way - and branding goes a very long way with our prospects and customers.  I switched because I wanted to streamline all the Apps I'm using for the business.  It just makes sense.

In Zoom Web, the time in meetings are correct. But when I check it in Zoom App, meeting from March to Novemner shows 1 hour early (Maybe because of DST). Computer local time is correct and set to Eastern Time.