How do I set up a delegate to answer calls, put them in a waiting room and then add to meeting | Community
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dannypfckzoom
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March 16, 2024
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How do I set up a delegate to answer calls, put them in a waiting room and then add to meeting

  • March 16, 2024
  • 1 reply
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Hi I have a specific question. I would like a delegate to be able to answer calls on my zoom phone line. At that point I want them to be able to put that caller into a waiting room I have access to and then bring the caller into a meeting on Zoom One. How exactly can this be done. Does my delegate need their own zoom one and zoom phone license? Thanks.

    Best answer by Humashankar

    Hi @dannypfckzoom 

      • Delegation Privileges
        • Places Calls: The delegate can make calls on your behalf using any of your direct phone numbers.
        • Answer Calls: The delegate can answer calls on your behalf. They will receive call notifications for inbound calls to your direct phone numbers.
        • Pick Up Hold Calls: You can transfer calls to the delegate by placing the call on hold and informing the delegate to answer the call.
        • Manage VIP Contacts: The delegate can receive calls from the user's VIP list.
      • Privacy: Select the check box to enable privacy mode for the delegator, allowing them to lock a call.
    2. To add additional delegates, click Add and repeat steps 5 and 6

    More help can be reference here - Setting up call delegation - Zoom Support

     

    Hope this helps - Happy to help further!!
    Thank you very much and have a great one!

    Warm regards

    1 reply

    Humashankar
    Community Champion | Customer
    HumashankarAnswer
    Community Champion | Customer
    March 17, 2024

    Hi @dannypfckzoom 

      • Delegation Privileges
        • Places Calls: The delegate can make calls on your behalf using any of your direct phone numbers.
        • Answer Calls: The delegate can answer calls on your behalf. They will receive call notifications for inbound calls to your direct phone numbers.
        • Pick Up Hold Calls: You can transfer calls to the delegate by placing the call on hold and informing the delegate to answer the call.
        • Manage VIP Contacts: The delegate can receive calls from the user's VIP list.
      • Privacy: Select the check box to enable privacy mode for the delegator, allowing them to lock a call.
    2. To add additional delegates, click Add and repeat steps 5 and 6

    More help can be reference here - Setting up call delegation - Zoom Support

     

    Hope this helps - Happy to help further!!
    Thank you very much and have a great one!

    Warm regards

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