Skip to main content
Newcomer
LogosICCR
Newcomer
October 8, 2021
Solved

Can I access my recordings if I haven't paid subscription now

I have recorded some calls when have pied subscription know I cant find them

is it possible to view that files an if I can view files if I pay for subscription

    Bort
    BortAnswer
    Employee
    October 8, 2021

    Yes, you can only access your cloud recordings when your subscription is active. If you reactivate your subscription, then you will have access to your cloud recordings again. 

    View in thread

    5 replies

    Bort
    Employee
    BortAnswer
    Employee
    October 8, 2021

    Yes, you can only access your cloud recordings when your subscription is active. If you reactivate your subscription, then you will have access to your cloud recordings again. 

    Translate
      Newcomer
      ayamizher
      Newcomer
      October 8, 2021

      I entered a zoom meeting link and then the host in the meeting made me the host so I can start recording and I clicked on record to cloud. Now I cant find this recording anywhere in my account or my computer and I tried to subscribe now so I may find it but still its not there please let me know how can I get this recording its really important to find it and send it to my client I need the support in this

      Translate
      Bort
      Employee
      Bort
      Employee
      October 8, 2021

      Ah, in that case, the cloud recording would be on the account of the original host, not yours. You were only passed the host controls, but the meeting and any cloud recordings still belong to the original host. 

      Translate
        Explorer
        pcle
        Explorer
        May 12, 2023

        Hi Bort! I see that OP was passed the host controls. What if I was only a co-host (I'm a free subscriber) - can my cloud recording still be found on the host's account? Thanks!

        Translate
        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.