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Hello ZOOM team. I have made my payment to renew my PRO plan, however they have downgraded me from PRO to basic in recent days. I need the platform ready, since I have been teaching courses through this platform since 2018 and I had not had any problems until today and I cannot find anyone who can provide me with adequate support or any telephone number to contact where they will answer.

Hello everyone! I am having a problem with the option "Lock Settings" on a Zoom Room. I need to disable the passcode to access System Settings, Reboot and Sign Out options. I already disabled the "Lock Settings" option, but when the system is restarted, the option enables itself back again. Is there a way to completely disable the necessity to use the Room Passcode to access these options?

I remember during Zoomtopia seeing slides cycle through for a Zoom Learning Center (I think??) coming later in 2021.  Is there anymore information on that anyplace?  How do we sign up, what courses/tracks/programs are offered, etc.  I did the 5 Zoom Learning Academy tracks already, this sounded like something different. Thank You.

Greetings. Need to know if there's a way to show a zoom meeting using the Yealink Meetbar A30 in portrait mode without having to connect a PC. Using 2 TCL 55" screen TV's (with Roku TV) in our meeting room. If anyone has any idea on how to make this work. TV's are a bit too big for the area so I was planning on rotating them 90 degrees to be in portrait, thus, I want the system to recognize the orientation when we do our zoom meetings.  Thanks for any and all alternatives/options you may provide

We currently use an answering service to take calls whenever our main reception is unable to answer. At the moment, we are having the issue where internal calls to reception that don't get answered are then being forwarded to this answering service, which is then charging us for these calls. Is there any way to setup different overflow handling for internal vs external calls, so that say any internal calls go to voicemail or disconnect when not answered, and external calls can overflow to the answering service?

Is there a way to play "waiting room music", ideally using the integrated Zoom music app? It would be great to set the tone for a meeting this way.

Meeting Summary was turned on automatically for my meeting.  Recording was turned on manually a few minutes after the meeting started.  I've received an email telling me how to access the video, audio and chat for the meeting.  AI Companion "catch up" did work during the meeting.  It is now more than an hour since the meeting ended.  I see where to access the summary, https://us02web.zoom.us/user/meeting/summary#/list, but it is grayed out.   Is a delay in generating the summary normal?  Should I expect it to show up eventually?

It will be great to have the option to send "schedule message" when the participant is "available".

I want to stop synchronizing my Google Calendar with Zoom to stop receiving calendar notifications through the Zoom app. But on the web portal, when I access Settings > Calendar, it shows a blank page. I already reloaded it, but it never works. Can you help me?   PS: I am the admin, and calendar integration is not active. See attached images.

I have moved to a new position in the marketing department. We had zoom integration for webinars and it did not work for our needs. We have since moved to Zoom Event meetings and the sync is not working within Salesforce to integrate Zoom meetings. I am really struggling and would like some help. 

Can I hold a Zoom meeting between USA and Northern Ireland?

I'm exploring different ways I can poll webinar attendees. Does anyone have a screen shot of what poll results for a rank order question would look like? 

I hold a Monday Zoom call with guests of interest to my Substack readers, then turn it into a podcast posted in the column. Is there a way I can increase the quality of the recording? Thanks! 

毎月日本円で2,300円の請求があり口座から引き落とされているのですが、zoomの「プランと請求」＞「請求」を確認しても履歴がありませんと表示されます。 同じgmailでログインしているため、同じアカウントであると思っているのですが、 一つのgmailアドレスで二つのアカウントを作ることができる、ということはありませんでしょうか。。。

I've had a Zoom Enterprise account with no issues. Last week my meetings were getting cut off at 40 minutes. When I looked at my account, it now shows Basic instead of Pro. Did Zoom downgrade the Enterprise Platform? 

I thought this would be fairly straightforward, but I'm a little confused about all the various offerings. I am putting on a yearly event for a community association. They want to use Zoom, and I like Zoom. I am a little concerned/confused about the pricing. Do I need a $350 CAD/month Pro account to do this? I also see the Webinar option, which sounds like it would require a $214 (CAD) / year Zoom One membership, and then a $106 / month Webinar add-on. Is that what I need? That pricing sounds more reasonable. Should I just propose we use YouTube instead? There will not be audience interactivity, it's just a video stream. Thank you. EDIT: And then on another page, I see a "large meetings" add-on for $67/month. Would that + $214CAD/year Zoom One be the cheapest solution?

Good morning. For a few days. My Zoom 5.17.5.2543 client application does not start (linux version on PC).My OS is: Linux Mint 21.2 Victoria.Obviously, I don't know via the application to send you the report via the normal procedure.Can you help me ?Thanks in advance.Captaintoos

I'm a therapist and have been using Zoom for years. Now when I send my clients an invitation link, they can no longer join via browser, they get an error and have to download Zoom. They don't all want to download the app and this could cost me business. I haven't changed any settings - Does anyone know what's up? TIA

We are a theatre company that's using Zoom in order to rehearse scenes from a play. There are times when two actors will be speaking at the same time and are supposed to overlap one another. The default audio settings in Zoom will prioritize one person's audio so that the second, overlapping person's audio can not be heard. Is there a setting in Audio Settings that enables overlapping audio? Is it "Original sound for musicians"? Or is it "Live performance audio"? The various actors will be in their homes, which are sometimes a little noisy, so it'd be ideal if the default automatic noise cancellation tools that are part of Zoom are not affected.

Our default calendar is configured for Google Calendar since the majority of our users utilize it. However, as we've onboarded a subset of users from our partner organization, it's worth noting that they primarily utilize Office 365 Calendar. Considering this, we're exploring options to enable certain users to configure Calendar Synchronization with calendars other than the default - any advice 

I often host Zoom meetings with attendees where the attendees are not tech-savvy at all. They can click and join a Zoom link but that's about it. Sometimes the attendees's microphone options are not set right (too low, for example). With the attendees permission/approval, I want to be able to adjust their Zoom microphone options. I have tried using the "Support --> Request desktop control" of that person's computer (with their permission/approval). When they have given approval for me to do Desktop Support, the Desktop of their computer appears, but I can't access the Zoom client itself. I tried clicking on the Zoom client at the bottom of the screen but it does not bring up the Zoom client itself. anyone know if this is even possible, to be able to access the Zoom client to modify the microphone setting (increasing input level), even while the Zoom meeting is running?

Hello--I'm trying to find the total participants for  a past meeting. I have a licensed account. I've found these directions:1. Sign in to Zoom from your web browser.2. Click on “Reports” from the left menu.3. Click “Usage.” I don't see 'usage' after step 2. I see: Usage Reports or User Activity reports.If I click for 'daily' reports, it gives me the total number of participants for all meetings. How do I specify one particular meeting? Thanks in advance for any help!

When looking at my meeting, I can click “view” under Manage Registrants see that I have 8 registrants. However, it only lists their Name, Email, and registration date. In the registration form, I have asked for more information. So, how do I generate Report that shows the 8 registrants, First name, Last name, Organization, Job title, and answers to the custom question I created?I have already tried going through Account Management > Reports > Generate Report. Still, the CSV file only comes up with “First Name, Last Name, Email, Registration Time, Approval Status, City, Organization, Job Title,” but it doesn’t include the custom question I created. It doesn’t actually list the 8 people registered.What am I doing wrong?

If I am hosting a zoom meeting, can I allow two or more remote attendees simultaneous remote control of my desktop?  I realize only one would be able to move the mouse at once, but can two alternate control of my desktop?  Other vendors support this capability, does Zoom?

I have a question about the Zoom Dashboard.I would like to view a bar chart in the Zoom Dashboard in JST(Japan Standard Time) instead of UTC.Could I change timezone of the Zoom Dashboard?