About payment

Forum|Forum|3 years ago
May 10, 2022
4 replies
2 views

Hi,

We made our payment, but we get an error that it has not been paid.

Could you help please.

"Your account has an outstanding balance of $342.00 due. If you do not pay your balance you will revert to a Basic plan. You will lose access to all paid features and cloud recording. Click here to pay your outstanding invoice(s) or click here for chat."

Billing & Invoices

Best answer by Patricia_B

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.

P

Patricia_BAnswer

Community Champion | Employee

Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.

H

hammassoomro

Newcomer

@Patricia_B wrote:
Please contact our billing department by opening a ticket using this link: https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

If this helped, please remember to click on the "Accept as Solution" button below.