Solved

Hello!  New here.When in a meeting Zoom Room Display and Camera set to Auto Framing seems blurry on the screen while in a meeting and sharing content from laptop in the Zoom room.Any suggestions most appreciated.  

Zoom Team Chat allows free and paid users to streamline communications between team members and external Zoom users. With Zoom Team Chat, you can: Send messages quickly to contacts, groups, or entire channels. Quickly find contacts, messages, and files, keeping knowledge and information at your fingertips. Organize what’s most important by using starred chats, folders, and customized notifications to help you filter out the noise. Send text, audio, and video messages, as well as share files, emojis, screenshots, and more. Despite possessing these capabilities, some Zoom customers remain unaware of this product or continue to pay for services elsewhere. Therefore, I was delighted when a customer reached out to inquire about Zoom Team Chat.   Upon demonstrating the functionality and features of Team Chat to the account's IT coordinator, he expressed satisfaction and immediately inquired about transitioning from Slack (50 users) to Team Chat but with a bit of hesitation because thi

Dear Team,   I have pay one year plan and payment done but plan not active user ***********

When I edit the scheduled zoom meeting on iPhone or iPad native calendar, the meeting invite is getting amended with MS Team details.So, invitees will see two meeting details and gets confused to join. Few joins the Zoom meetings and few joins the MS Teams meeting.

Zoom will only play audio through my monitors speakers, even though my computers default (and selected) output device is my headphones. I'm using windows 11.

is it possible to suspend the monthly subrsciption to big meeting ( 500 attendants). I have susbscribed to this each month but this month I have no need for for. the next renewal  and paiment will be on april 12. can I suspend it ? 

Details about troubleshooting steps you have already taken:  I recorded a Zoom session on my computer. At the end, it did not convert because another file was open (if I remember rightly). The zip-folder for the session has a file named "double_click_to_convert_01.zoom" but nothing happens when I double-click or when I try to open the file. How can I get this file to convert? There are audio and video files in the folder too, but they are of a subsequent recording (duplicates of the zip-file for today's recording).Any ideas?

Online resources instructing me how to enable captioning Zoom sessions point to:https://support.zoom.us/hc/en-us/articles/4409683389709-Enabling-manual-captionsbut  its Step #3 says to click a "Meeting" tab with a "In Meeting (Advanced)" option.  I have searched and found no such tab and option. Has Zoom possibly upgraded without the instruction being updated?

Do I need to stay online and do my laptop needs to say on while processing a recording? I just had a five-hour meeting. Thanks 

Prior to enabling Meeting Summary with AI Companion feature by default across the company, I enabled it on my account to test with.   I have hosted multiple meetings, I turn it on, it prompts all participates to let them know, and after the meeting I receive the e-mail summary....but no one else does.  In my personal AI Companion settings, I have the share summary with 'Only myself and meeting invitees in our organization' checked, and have also used the 'All meeting invitiees' option as well just to be sure.  We use SSO integration and everyone has their sign-in e-mail defined accordingly. Can't seem to find a way to get it to e-mail the other people.  It only appears to e-mail the summary to me (the host). 

Trying to understand if the auto-created user for a zoom room (e.g. rooms_a9dhnfkJTc2h-uSHa....) needs a Zoom One Business license in addition to it's zoom room license. We auto assign  ZOB licenses our users on sign in vs provisioning or controlling folks for Basic vs ZOB, so I suspect these ZR users may not need it and we're just throwing away $20/mo. Thanks

Hi, How can I retrieve a non-saved chat from a todays meeting?

Hi there,I couldn't use the whiteboard collaboration mode and my participants were always in the viewer mode so they couldn't write any thing on the board. There are only 2 whiteboards on my zoom and I remember as long as I don't use more than 3 whiteboards I can still use the collaboration for free.Please tell me how can I solve this problem

I own a Pro License. There are only 2 users on my account - myself as the license owner, and my wife as a basic user. Previously when I am not using Zoom, I was able to assign my license to my wife to host meetings extending more than 40 minutes. However, lately when I assign the license to her (and I become a basic user) she is only able to host meetings lasting only 40 minutes. Why is this so? I think it is unfair and uncompetitive for Zoom to expect me to purchase another license for my wife to use my Zoom account to organize a meeting, especially when we are not concurrently holding meetings on Zoom at the same time. We also never hold meetings involving up to 50 people at a time.  I look forward to your response

I have assigned scheduling rights to my assistant. However, I am inable to record meetings organized by my assistant on my behalf. suggest how to record the meetings.

Here is my straightforward requirement. Appreciate it if someone could give me a proper solution.I need a system to be able to get 100 meetings scheduled during the same hour where different people can connect via Zoom and I don't need to administer them other than providing the unique links in advance. The individuals joining those meetings will be mostly one-on-one teacher vs student.  I can't manage to have multiple accounts for this requirement. I am ready to pay based on the # of meetings or hours consumed whatever works or can switch plans but the above is what I need.Please suggest.

Is it possible to force an individual out of a breakout room?  If so, how?Is it possible to disable the ability for an individual to turn on their camera and audio, both in the main session and breakout room?  If so, how?Thanks!

I am at my wits end with Zoom and yesterday another issue 😞Sorry for putting this in the Meetings board but there is not one for Install Issues and did not know where to put it. I am on a MacBook Air running on Sonoma 14.1.2 (23B92). I click to install Zoom, expecting a seamless install. I let it install to the standard places (i.e. I did not change anything during install, just clicked thru the Wizard. It appears at first to have worked and shows Zoom in my Applications. But... if you try and open Zoom I get this bonkers pop up with no actions except 'Done' - and when you click Done, it closes - but Zoom does not work. I have tried: uninstalling and starting again. I have tried a fresh download and starting again.But this does not work and I still get the pop up window. Has anyone seen this fault before and any idea what the issue is or how to fix? I would add a screen shot here but you can't add an image? 😞 We are a charity and are p

HiI have a membership on Zoom, but I don't purchase the whiteboard part. However, as far as I know, I can share my 3 free whiteboards with my students. However, whenever I share and choose the collaboration mode, my students are always in the viewer mode. And I used to work for an organisation and let them be the admins of my account for some months, but now I stopped completely, and I'm not sure if they can do something with my account, which may prevent this  collaboration feature.Note I'm from Vietnam. Thank you for your suggestions in advance 

the wireless proximity sharing does not work with Poly system, it asks for a sharing key or a meeting ID each timeThe feature fails for the whole organization and we did not do any network changes lately, it just stopped working since last Tuesday.

I am trying to buy a zoom meeting license for my company.   After registering I try to upgrade,  but when I get to the Sold-To Contact I try to introduce my VAT (tax ID), but it says "Validation failed".. what should I do?   Playing.. I found i can enter my personal VAT and it is accepted, but I need an invoice as a company I would need license issued by Friday   Thank you in advance,   Rafa

Hi folks,Emmanuel katto this side, i want to know that the zoom calls and recording are safe . I'm asking as the prospective of data leak .

One of our staff admins accidentally attempted to create a Zoom account using an email address that was being setup at the time by someone else. As a result, Zoom attempted to send an email to the address which did not yet exist. The email bounced and Zoom appears to have now added that address to the email suppression list. My question is how to get that address removed from the suppression list since that email address it now in use and published. I've looked at Knowledge Base and Chatbot but can find no information. Does anyone have the answer? Thanks for your help. 

How to I enable attendees to turn on their camera in a webinar breakout room? Attendees can unmute in breakout rooms but I'm not sure how to give them access to share their camera in their breakout rooms. 

Does anyone know whether it is possible to remove reflections on glasses worn by Zoom meeting attendees?