MY CARD CHARGED A WEEK AFTER ACCOUNT CANCELLATION. NO REFUND FOR UNUSED TIME, NO WAY TO CONTACT SUPPORT | Community
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Eugenia Littebrant
Newcomer
June 25, 2026
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MY CARD CHARGED A WEEK AFTER ACCOUNT CANCELLATION. NO REFUND FOR UNUSED TIME, NO WAY TO CONTACT SUPPORT

  • June 25, 2026
  • 1 reply
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My account was downgraded on June 3d, 7 days prior to the paid period ended.
On June 20th I was charged for a whole month from May 11th to June 10th, so I paid for a week with no service.

I requested refund for the 7 days with no service.
Please refund.
Otherwise I will have to file for a chargeback, since I did not authorize this payment.

I received several responses from customer support, each one with different  incorrect information, and now my case is closed and I cannot contact support, neither escalate the case.

If I don’t get a refund, I’m filing for chargeback.

    This topic has been closed for replies.
    Best answer by Don.z

    Hello, ​@Eugenia Littebrant and welcome to the community!

    We know unexpected charges or auto-renewals can be frustrating. For security and privacy reasons, refunds, cancellations, and billing changes cannot be handled in the Community.

     

    For account-specific help, start with the Zoom Virtual Agent, which can connect you to Billing Support. Charges are usually non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    D
    Community Manager
    Don.zAnswer
    Community Manager
    June 25, 2026

    Hello, ​@Eugenia Littebrant and welcome to the community!

    We know unexpected charges or auto-renewals can be frustrating. For security and privacy reasons, refunds, cancellations, and billing changes cannot be handled in the Community.

     

    For account-specific help, start with the Zoom Virtual Agent, which can connect you to Billing Support. Charges are usually non-refundable once processed, per Zoom’s Terms of Service.

     

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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