Dear Zoom Support Team,I am writing to formally request a refund for the automatic renewal of my Zoom subscription. Date of Charge/Renewal: June 25, 2026 Reason for Request: I did not intend to renew this subscription. I have already cancelled the subscription in my billing settings, and I have not used any paid features since the renewal date. It is only fair to receive a refund for a service that was charged but remains unused. Denying a refund under these circumstances does not feel like a fair transaction; it feels like a forced sale.Please review my account and advise if a refund can be issued for this charge.Thank you for your assistance.

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퍼플샘

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Refund Request – Unintended Automatic Renewal

Forum|Forum|5 hours ago
June 25, 2026
1 reply
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Dear Zoom Support Team,

I am writing to formally request a refund for the automatic renewal of my Zoom subscription.

Date of Charge/Renewal: June 25, 2026
Reason for Request: I did not intend to renew this subscription. I have already cancelled the subscription in my billing settings, and I have not used any paid features since the renewal date.

It is only fair to receive a refund for a service that was charged but remains unused. Denying a refund under these circumstances does not feel like a fair transaction; it feels like a forced sale.

Please review my account and advise if a refund can be issued for this charge.

Thank you for your assistance.

This topic has been closed for replies.

Best answer by Don.z

Hello @퍼플샘! Thanks for reaching out! We understand that unexpected charges or auto-renewals can be frustrating.

For security and privacy reasons, refunds, cancellations, and other billing-related requests can't be handled through the Community.

For account-specific assistance, please start with the Zoom Virtual Agent, which can connect you with Billing Support if needed. Please note that, in accordance with Zoom's Terms of Service, charges are generally non-refundable once they have been processed.

For more information, you can also review our articles on canceling subscriptions and unexpected charges.

D

Don.zAnswer

Community Manager

Hello @퍼플샘! Thanks for reaching out! We understand that unexpected charges or auto-renewals can be frustrating.

For security and privacy reasons, refunds, cancellations, and other billing-related requests can't be handled through the Community.

For account-specific assistance, please start with the Zoom Virtual Agent, which can connect you with Billing Support if needed. Please note that, in accordance with Zoom's Terms of Service, charges are generally non-refundable once they have been processed.

For more information, you can also review our articles on canceling subscriptions and unexpected charges.

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