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New Member
Jun 26, 2026 3:07 AM UTC
Solved

プランの解約と返金について

有料プランの解約を忘れてしまいました。

キャンセルし、返金していただきたいのですが、可能でしょうか?

引き落としされた日は6月25日です。

サポートとのチャットに従い、プランの自動更新はすでにキャンセルしました。

お手数をおかけし申し訳ございません。

何卒よろしくお願いいたします。

    This topic has been closed for replies.
    MGSR
    MGSRAnswer
    Community Manager
    Jun 26, 2026 1:24 PM UTC

    Hello ​@おぐりす薬局 田中 浩之,

     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

    1 reply

    MGSR
    Community Manager
    MGSRAnswer
    Community Manager
    Jun 26, 2026 1:24 PM UTC

    Hello ​@おぐりす薬局 田中 浩之,

     

    Thanks for reaching out. We know unexpected charges or auto-renewals can be frustrating.
    For security and privacy reasons, refunds, cancellations, and billing changes can’t be handled in the Community.

    For account-specific help, please start with the Zoom Virtual Agent, which can connect you to Billing Support if needed. Charges are generally non-refundable once processed, per Zoom’s Terms of Service.

    For additional context, you can also review our article on canceling subscriptions and unexpected charges.

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