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I have a Pro account, and I am wanting to record myself and my screen for my YouTube channel via Zoom. I don't want to stream to YouTube -- I just want to record locally. I have the settings options selected under Settings > Recording > Record video during screen sharing, and Place video next to the shared screen in the recording. What else do I need to make it so that when I record myself screensharing, that the video also displays within the recorded video? Thank you!

When I go to the Zoom icon to sign into my meetings (they are paid version, I am free version), I get need to update and can't error message 10002.  So I have to close and start over.  Then I can get to meetings.  But I do want update and don't know how to get it. Also I have a hard time using a timer for meeting, it was just listed under  apps, now is lost in a crowd. Marion

Hi, When I click on the zoom icon on my task bar and click to sign in it says: Your app version needs to be 5.17.5 or higher to sign in. Please contact your IT team. As a personal user on my own laptop, I don't have an IT team so I'm not sure how to solve this problem. Any help would be much appreciated. Many thanks, John

Hello Zoom Support Team,I am experiencing an issue with my primary Zoom account. When I try to log in, I am redirected to an "Education Data Collection" form, asking for organization information. My account was intended for personal use, so I believe it may have been mistakenly set up as an education or business account.Since I cannot access my account to adjust these settings or contact support, I am reaching out through a secondary Zoom account. Could you please assist in resetting my primary account to a personal account, or help me bypass the Education form?

I need to hide the attendees and attendees' numbers not to be shown to the speakers. is that available in zoom ?  thanks 

Hello everyone,I am AV technician and manage 100 plus zoom rooms. one user complained that on controller this message popped up when connecting meeting  "Preferred speaker and preferred microphone and preferred camera error messages are popping up when trying to connect." it got resolved by itself after few seconds. when I checked logs on zoom meeting, it says "Room name got disconnected from meeting. Reason : Network connection error. "this had happened in the past too with other rooms and user complaint about it. I am trying to dig deeper into this and try to solve root cause of it.I asked networked team to help but they need more informartion and proper logs for that. they dont see any wrong with their side unless I give them proper reason or logs for that.room is using polycom controller and polycom bar and mics.any help would be appreciated 

I recently ported a number from ATT to Zoom. After using Zoom we found we do not like it. I need to port my number back to my carrier because it is our business number and I have to keep it the same. Absolutely no one will talk to me on the phone because I don't pay for a live agent with my plan???????? Which is the dumbest thing I have ever heard. I had several more things to troubleshoot with them after submitting a ticket and I have yet to get a call from anyone. So if anyone can tell me if it is possible to port my same number back to ATT and how to start this process. TIA

Hi,I use AI meeting summary for a lot of our company meetings, I don't want the summary to be automatically shared with all participants because I want to make sure that it uses all of the right spelling of words. However when I try to share it after the meeting zoom says that I have to enable permissions in notifications but the only setting I can find is to automatically send out the summary to all participants. Is there a solution/setting that I have missed?

When hosting large meetings this really compromises the chat experience. Can I turn these messages/notifications off?

Hi, I have a client who wants to have a zoom meeting where all participants can share their screens AND have them all display in a grid gallery format of the shared screens. Is this possible? I was looking though the app store and could not find anything that might do the trick. Any chance that it's possible with Webinars? Thank you.

I'm looking for a way to automate sending Zoom recordings from Zoom to Dropbox. The recordings in question are password protected but no password is required for anyone within our domain. Both the Zoom account and Dropbox account share the same domain credentials.We used to have a Zapier zap set up but it no longer works and they cannot assist. What alternatives to Zapier are there for this function? I tried to follow the steps in this discussion but they did not work for me.

I want to see all the meetings within a Zoom workplace (4 users, 3 of which are licensed) and who those owners are. Where would I go to find that information?

Hello, Is there an option, currently, to no have an email sent from the AI Summary (and only have that Summary hosted in the Host's Zoom account)? If not, can you please take this as a Feature Request to have the option to not have that Summary emailed? I do not want the summary to be emailed and then, therefore, be stored on that server. Thank you.

Dear Zoom Team, As a loyal customer for several years, we’ve greatly benefited from your webinar add-on. It has been instrumental in helping us host professional webinars with high-quality equipment and excellent speakers. I’m writing to suggest a feature that I believe could further enhance the experience for both hosts and participants, taking webinars to an even more professional level. When we invite external speakers, it would be incredibly useful to have the option to place them – or the existing participants – in a separate waiting room. This would allow us to test audio, video, and other technical setups without disrupting the participants in the main webinar. This way, attendees won’t be exposed to conversations between sessions or any technical checks. Once everything is ready, the speaker could then be seamlessly brought into the main webinar, where participants can see and hear them without interruptions. I hope you’ll consider this feature, as it c

Just hosted a webinar. There were at least 2 different people whose names were listed 3 times in the attendee panel. The attendee report shows these same people listed multiple times in the report with different times in the session. What can cause the same person to be listed 3 times as an attendee? 

I recently ported my T-mobile number over to Zoom and thought that the advertised "SMS" capability would at least enable me to continue to get 2FA codes via SMS, but I'm unable to get anything from anybody (human or robot) at this time. After a bunch of digging I found conflicting threads about needing a "direct" number that is not the "main company" number and having to go through the horribly slow and convoluted process of 10DLC.  My number is assigned to just me and is not assigned to any other pool, main line, or group. The only thing I haven't done to troubleshoot is the 10DLC campaign setup process.  I would like Zoom to confirm that you can't receive SMS messages unless the 10DLC process has been completed and if true, explain why users must go through this process to receive SMSs. 10DLC makes sense for outbound messages but I'm really shocked and disappointed if this is true for inbound messages as well. P.S. The solution of doing a "call" for 2FA codes is a

I am trying to join meetings via ZOOM app but it rejected my trial, showing a massage that my version should be updated to higher and I have to contact my IT admin. My Q: what do you mean by IT admin and how to update my current version?

When a member of a call queue makes an outbound call is not automatically recorded even though it is enabled in call queue Policy Setiings.Basically, we need all calls towards external numbers to be recorded, but when the user makes internal calls not to be recorded thanks,

Been using Zoom.VDI on and off for years, today I get this message.  "Your app version needs to be 5.16.10 or higher to sign in.Please contact your IT team to update your app" Has something changed zoom-end?

Is it possible that during the Webinar registration process that a recipient is given an option to conset to receiving marketing emails from our company? We are collecting email addresses during registration and we would like our attendees to opt in to Marketing, this will help us being caught up in any spam laws in Australia. I would be grateful for any possible solutions that don't require a separate external process. Thank youJoe

Hola buen dia, como puedo desactivar el Read.AI de mis invitados si yo soy anfitrion, ya que en la consola tengo completamente desactivado todo lo que tenga que ver con AI Companion. Gracias y Saludos.

Hi all, We have a meeting room that uses a TesiraForte X 800 DSP for audio, and Logitech RoomMate including Tap IP for utilizing Zoom Rooms. All of these devices run on the latest firmware.  Fault: One day from nowhere, we're not able to adjust the volume, you still have the fader on the TapIP working and you can move volume up/down, but the actual volume stays the same. it's either 100% or 0%.We've raised this issue with Biamp and Logitech which can't figure out why's this happening. I saw that the TesiraForte x 800 is not on the Zoom Room list. Anyone else experiencing something similar?

When I clicked the meeting link, it would always launch the zoom app and take me to the meeting. Was very stable and working for many years. Suddenly, Zoom app won't launch. Even when I click the "Launch Meeting" button, nothing happens. I'm on Windows 10 and Chrome (latest updates for both). I've tried everything: Restarted PC, Cleared cookies, cleared cache, uninstalled and re-installed the Zoom app, including "Cleanzoom", verified camera and mic permissions, verified updated drivers on camera, even tried editing the "Preferences" file in the default directory as someone has suggested. Nothing has worked and I keep having the same issue. I have another (slightly older) laptop running same Windows/Chrome and everything works perfectly there. Can someone please suggest a solution? Thanks for your support.

I've added the contacts I am trying to send SMS to to my Zoom account. However, when I start a conversation with them the title of the group message displays their phone numbers, and not the contact name. 

Hi, I cannot see the poll function in the zoom meeting. And I follow exactly from the help zoom community, by going to Navigation bar - Setting - MeetingAnd there is no polling button to enable. Pls help.