Solved

One of the co-hosts has changed to a new laptop and do not have the "Record" button in the Breakout Room. This co-host is using Zoom App. It was working previously with the "Record" button in the co-host's old laptop's Zoom App, but now the "Record" button is not showing in the new and old laptop's Zoom App. Other co-hosts do not have problem with the "Record" button in their Breakout Rooms.

Currently have Zoom Workplace Pro which renews in 2025.  Version 5.15.5 (19404)I am being told I must have version 5.16.6 to sign in.  I see no way to update my version.What do I do? 

Our org would like to view all of the users of a particular Zoom App, but there are several pages of users. Is there a way to export this information?

Anyone know if there is a way on how to download all my recordings available in bulk? have a lot of small 200mb meetings taking space and want to just bulk download so I can delete them off of zoom

We're looking to export various reports on a schedule basis. When navigating to Account Management > Reports, we can readily run reports; however, we don't see a means of scheduling these reports to run periodically. Has anyone been able to (or are able to) run these reports on a scheduled basis.  

Is there a way to schedule a recurring meet anytime meeting in Zoom Workplace? I can't seem to find how to do this. When I schedule a recurring meeting, it makes me select a time.

I have enabled the Waiting Room in Account Settings, and specified a particular Customized Waiting Room. In the Waiting Room Edit Options I also checked off, Allow participants in the waiting room to reply to host and co-hosts.I also had updated to the latest version of Zoom before making these settings.However, in a subsequent meeting, the Default Waiting Room displays, not the Customized Waiting Room. Furthermore, people in the Waiting Room can't reply to hosts/co-hosts.Any suggestions? Thanks

Hello!  Currently I am running into some issues scaling our current events model, we have now upgraded to Zoom events in order to move our events from being ~100 to 300-500 people. I do a lot of backend work and pre-assigning, which I am still okay doing, but since we are now scaling the events to include more groups and projects, things are more complicated.  Our events involve multiple different tracks - individuals moving from a session with everyone, to a meeting with a portion of everyone, and then moving to an even smaller portion of everyone, and then moving back to their larger portion of everyone, and then finally moving back to everyone (please see event schedule below for more context).  To make things more difficult, attendees are not currently registering through Zoom. While I think that will be the best option for us to avoid logistical issues, I am not sure I am going to get the sign-off on moving all registrations to be done through Zoom ev

When hosting a recurring meeting, I open the meeting, participants try to join but "see Host has anothr meeting in progress." Why? This hasn't happened before during the whole year I have hosted this recurring meeting. 

This question doesn't seem to exist anywhere on the internet. So hope someone has an idea to this. Scenario: I am the host. my guest shares screen. I want to use my mouse cursor to point things out. NOT remote sharing, NOT me controlling actions on guests screen. Simply a movable pointer/cursor to tell guest where to go/click. Does anyone know if this is possible?

Hello, I am hosting an online free event, I was expecting about 800 attendees so I purchased the "add-on 1000 participants".Yet, thankfully the number of attendees exceeded 1,000. thus, can you please suggest an upgrade. I am afraid that this event is a free event and the webinar option is expensive for it.So what can I do? how can I accommodate for up to 3,000 attendees on a more affordable budget. I appreciate your fastest reply, since the event is approaching and I really need a solution.Thank you in advance. 

How do I add someone as an alternative host? I have an individual account. thanks - dave

I am an admin for a Zoom workplace Pro with 5 licenses and we would like to cancel 2 licenses of those 5. How can  do that?

I bought a MAC book second hand and was so excited to use it, partially because I am a reiki master and offer virtual healing. I had used zoom several years before in my old sales job and much preferred it to Teams.   To my horror, zoom wouldn't work. I couldn't understand it. I have discovered that the MAC book is banned as the previous owner obviously did something to break the rules. I have emailed and emailed and explained and explained and they still won't lift the ban.   I can use it on my phone but that just won't work for healing logistically. It also proves I've done nothing wrong as surely my email would be banned as well and it isn't.   It may be second hand but I spent a fair amount of money and it's not like I can take it back (the guy is in the states now I'm told).   I think it's more frustrating than anything, I just want to use the platform as it would be the best one for virtual healing, I haven't done anything wrong but worst of all, I am just goi

Hello, I would like to make a feature request: Could it be possible to set for a recurring meeting an option that automatically makes an attendee video off when joining, just like the audio? They could then open the video after, if needed, but it would be handy for some security and managing a webinar, especially with older people who often join ignoring the zoom client prompts as if they had a mirror and they are not realising they are broadcasting their image. On the other hand I still need attendees who are able to manage their video to be able to open it easily without managing them one by one.  Thank you!

Hallo Zusammen,Ich habe ein Meeting durchgeführt mit über 100 Teilnehmern. Ich würde mich gern für die Teilnahme bedanken. Wo sehe ich die E-Mail-Adressen der Teilnehmer. Ich weiß wer sich angemeldet hat, aber ich weiß nicht wer tatsächlich an dem Meeting teilgenommen hat. Wie kann ich es herausfinden?  Danke für die  Unterstützung!Beste Grüße Aneta  Hello everyone,I recently hosted a meeting with over 100 participants and would like to express my gratitude for their participation. I know who registered, but I am unsure who actually attended the meeting. Where can I find the email addresses of the attendees, and how can I verify their attendance?Thank you for your support!Best regards,Aneta

Hello Community,  I recorded a meeting locally, but was unable to download it directly after meeting completed.  A message said that I could download later, but now I can't find the recording.  Does anyone have any suggestions as to how I can access the recording?  Thanks.

HI! I can't convert a recorded video from my desktop anymore. I used to be able to record meeting then when I click Stop, a folder appears on desktop as usual but the files in the folder are not video files and I get an error message to find application to use. Never had problem before.  I was always able to convert video, while the meeting continued to play video back on shared screen.  Any guidance is appreciated. thanks.

  Zoom não abre através dos links que eu clico, tenho que abrir manualmente, colocar senhas. quero poder acessar por meio do links, por conta da facilidade.             Zoom does not open through the links I click, I have to open it manually, enter passwords. I want to be able to access it through the links, because of the facility

How to Change payment method from Creditcard to net banking for recharge the zoom account

Having trouble with "sound activation"? I can't hear a participant until after they've said a few words or when they project their voice. There are some participants who speak softly that I can never hear at all. I've tried changing Zoom's background noise suppression level but there is no option to save changes and when I go back to check, it is back to auto/default. I facilitate a weekly support group and it's really awkward when I can't hear someone. I've tried using cc but that is delayed. I've updated the audio drives on my computer but that hasn't helped. Zoom technical support is not available with the level of service I have. 

I believed to have setup the phone system, however, all inbound calls go directly to voicemail. Unless, they know my extension. Can you set it up so that all calls can be answered unless I decline and then they go to VM?  Thanks, in advance.

Looking for help understanding the captions translation functionality. We are on Education licensing.  I started by reading this article.https://support.zoom.us/hc/en-us/articles/6643177746829-Viewing-captions-in-another-language#:~:text=the%20host's%20settings.-,Next%20to%20the%20Show%20Captions%20button%2C%20click%20the%20button.,into%20that%20language%20for%20you. My questions are: 1. The article indicated you must be on one of the below licensing plans. If we were to upgrade our licensing for our hosts, would the 'attendee' in the meeting also need to be licensed in this way in order to view translated captions. It is our intention to have external attendees.ZoomOne Business Plus or ZoomOne Enterprise Plus account2. Is this definitely translation? i.e.  we are speaking in English, and the attendee can choose to see translated captions in French.   Appreciate any advice

I've been regularly opening zoom recordings sent to me over the last year by my teacher.  But in the few days, the link fails to open,  leading a message that says that 'The media could not be loaded, either because the server or network failed or because the format is not supported'.  Other people on the course can still open their links. My system is macOS Can anyone tell me why this failure is happening and what I can do about it.  Thanks.

I have been doing a lot of research on Zoom AI Companion regarding compliancy with HIPAA and FERPA. I don't know what features I can and can't have enabled with the AI Companion, while still being HIPAA compliant. I would also like to know what features would need to be enabled and disabled to be compliant with FERPA. I've found quite a few different answers but they all seem to be outdated. If someone could just let me know the list of features that can and cannot be used with Zoom AI  and still be compliant that would be great.