Solved

My camera just shows a grey screen on my Zoom desktop app.It's fine on the zoom web app and on my laptop's camera app. Running Win 11 Home. I've tried:- Restarting computer- Re-installing zoom workplace app- Checked camera privacy settings- Checked for laptop driver updates None of which have worked I'm on a paid account and haven't been able to use this for work! I've been using my zoom on my mobile phone as a workaround, but that's not a long-term solution.

It would be great if we had option for, the summary report to be written in the first person for the Host (instead of using the Host's name). Who can I submit my suggestion(s) to and where?    

I have a user who's hosting several hours-long meetings/workshops. She always records these meetings. I have all users on our our Zoom account set to:Auto-record meetings (though the host does have the ability to start/stop the recordings at their leisure)Record to our Cloud Storage (this cannot be changed by non-admin hosts)On review of the recordings after the meetings, however, she's noticed that the recordings are sometimes cut off. About a month ago, it was about the last 10min that wasn't recorded. Not that big of a deal, though still annoying. But for yesterday's meeting, a whole 1.5 hours wasn't recorded. That's a big problem. In the last 3yrs of using Zoom and being an admin, she's the only one I've come across having this problem. She is not the first in our organization to host and record long meetings. Additional details: She has a Pro License assigned.She should have the latest version of Zoom for Windows, as I updated her Zoom client last week.About 30-50 p

Hi folks, Windows 11 and Zoom (6.2.0)both on latest versions, both on teacher’s system and my own. I am on ASUS Laptop around a year old.Original sound for musicians both enabled. He can hear me play without any issue, however I cannot hear him clearly. Within a few notes it sounds as though noise suppression kicks in and I hear nothing of his playing. I am not playing along with him and there is no speaking while he/I play. I am using computer audio. We have tried every combination of both Zoom options and Windows system options without success. It feels as though there is something very basic awry. We continued the lesson utilising my iPhone iOS 17.6.1 with full functionality both sides. Any guidance would be most gratefully received. Many thanks in advance👍

Having some trouble with our meetings. One meeting went long, and another meeting couldn't start even though the meeting numbers were different. I thought with Pro you could have more than one meeting at a time. Am I wrong?

A message appeared halfway through a meeting saying I had low disk space and the recording stopped. Is it possible to get or access the rest of the meeting? Need it urgently. Help please!

I schedule frequent meetings with the same group of 20+ people.  Can I somehow name that group so that I don't have to enter all email addresses each time?

I was set up as an alternative host on a zoom meeting. The original host cannot find the chat history. Can I access the history & if so, how?   Normally I find the chat history in the my documents/zoom folder. The original host has these folders on their windows laptop but the zoom folder is empty. They do have their settings (recording tab) "ticked" so cannot understand why there is no chat history available to access.   Save chat messages from the meeting / webinar Save closed caption as a VTT file

The current notification says "The call is being recorded, if you do not wish to be recorded please hang up now". I've created a custom audio file in the asset library notifying the caller the call is being recorded. How do I get that custom response to play at the beginning of a in-coming call vs. the zoom notification?

We recently merged one account into another (both are PRO) and personal meeting ID for the one that merged now comes up with a note that that feature has been disabled.  The personal meeting ID for the main account is working fine. How can I enable a personal meeting ID for both accounts? Do I have to separate them again?

Is there a way to submit a group of people at the same time from the waiting room into a meeting or do I have to admit each one separately?

Hi. Recently I currently cannot receive external calls to my Direct number in Zoom, but I can call out. Is the system down?

We have Zoom Phone Basic.  Callers are able to leave a message at our number (just tried it myself), but neither the call nor the message appear in the appropriate tabs in the Phone section of the web portal.  What am I doing wrong?  

It started yesterday. I open a meeting as host, but the participants cannot join because it says Waiting for the host to start the meeting...Into settings, meeting, security I tried to disable the waiting room, but nothing. pls Help

HiI want to set-up a webinar where only people are allowed based on a list from the client.I have found that I can import a CSV file but then people can only join trough theirpersonalised link send trough Zoom is seems.But the client want to send a link himself to these people, so 1 link.Is there a way to get a general meetinglink where people are just allowed if they log-inwith the credentials uploaded from the CSV ?When I try to copy the link from an invite to one person and try to log-in with anotherlog-in that is also in the CSV, it does not allow me acces.Thank you !

Was it really that necessary to close my first post with an auto generated reply? I need actual help here. I have looked into this error and it seems that you guys have hardware banned my pc, which is extremely rude, also your appeals department doesn’t do anything as I’ve seen from other people. So please a real person help me!

I have tried everything and zoom support has not gotten back to me and it has been 3 days, someone please help

2 weeks my video disappeared and now it is a black screen with a slash through a camera.  I have uninstalled, reinstalled several times.  I have checked camera settings in windows - which allows.  I have even updated my camera driver for my laptop.  Still not working and cannot get any answers.  Help!!!!!

I tried logging into a webinar and got an error message saying "You must update to the latest version of Zoom to join this meeting." It looks like I have the latest version (I'm able to log in and send meeting invites) and, at any rate, don't see a way to update it. Can anyone help? TIA!

Hello, group, first time that I write here. I'm having trouble sharing a screen in a zoom meeting. Participants see obstructing black rectangles on the screen. I honestly don't know what to do anymore. Here I attach an image.

I recorded a zoom recording yesterday and it is still processing 24 hours later. Any idea how to remedy this? Any other recording I have done has taken only a few minutes to process.Many thanks

When starting a new meeting and joining the meeting, there is an error code 13224 displayed. Unsure if anyone can help with this issue. Many thanks!

Hi, My porting order was completed today and I want to use it with my Zoom Workplace app. I have been in the administrator settings, but I cannot assign it to myself or any other extension. I have 2 licenses, but only one phone number available, which is one that the system generated. So I have two users, but only one phone. What am I doing wrong here? I tried searching and the chat agent, but I am getting nowhere and my company is not receiving calls!

I just created a Zoom pro account for my business and want to customize my personal meeting link that includes my business name in the url. However, I do not see this as an option in my profile or personal meeting room settings. Am I missing something?  Can anyone assist? 

Hello,can i set the waiting room to start 5 minutes after the begginig of the meeting?