Solved

I am unable to set up a Zoom Webinar even though my account owner has paid for it and given me a license. The account owner is unable to set up a webinar, too. Whenever we click on the Webinar tab in the sidebar, we just get looped back to Zoom's sales pitch for Webinars. 

Hello,I want to schedule a ZOOM live webinar on facebook, but I dont find the option for advanced settings to Configure Custom Streaming Service. The scheduled webinar shows the option to livestream on facebook, youtube etc. which I could choose when I run the event live. But I want to schedule this event ahead of time.  I saw a tutorial video, and noticed I dont have the advanced settings at all.  Could you please share some tips? Dima 

The option use to be available but no longer

We use the Zoom API to create and manage hundreds of meetings a week. We have a use case where we have a participant already waiting in the waiting room, and then the host is either not able to join or is running late and will join much later. Rather than having this participant wait in the waiting room indefinitely, we would like to send a message to this participant that the host is running late or that he/she can no longer join and the meeting will be rescheduled. How can we accomplish this? Can we display a custom message to that participant in that particular waiting room?  Thanks, -Alex

can we:set a co-host/alternate host that isn’t a part of our workplace, but is a licensed account?set a panelist that isn’t a part of our workplace but is a licensed account?set a panelist that isn’t a part of our workplace but is not a licensed account?

Hi there, Does anyone know how to record their own personal message in Zoom? I found where I can select an automated person to say that no one is available to answer your call. But any way to record my own for a personal touch?

I had recorded some zoom meetings to a computer that was lost.  Is it possible to recover these recorded meetings somehow?  

hola por error eliminé la grabación de zoom y también del trash, la grabación fue de ayer, puedo recuperar esa grabación, mi cuenta es zoom pro

Hivemind ~ Desperately seeking a guide on how to add a second handset to my account.  I have an existing Yealink w70b base station with a W73H linked to it, working great.  I've purchased a second W73H and it is registered to the base, but I cannot for the life of me figure out how to make the it work... Thanks in advance for any assistance!   

I have been a zoom member for a long time and been trying to find a way to activate the video audio transcribing feature on my profile, asked the support and not sure what it is not working I don't want to use another app.I know this feature is available in the pro plan. I recorded- Cloud Recording and I approved the transcription in my profile.Can any one help?

Hey, I selected a profile picture for my zoom meeting and when I did join it the profile picture never came. Only the default came when I offed my camera. Please clarify, as I am gonna join a meeting in 20 mins where everyone should have a profile pic. Thanks,ZoomClearer (TheDoubtClearer)

I can get transcriptions of voicemails left for me but I cannot fathom how to get transcriptions of the occasional ad-hoc recorded phone call: So I go to account settings:Checking under both the "Recording" and "Zoom Phone" tabs I can find no way to turn on "Allow call recording transcription". I've also searched Google and the community here but couldn't see a post on it. If it already exists, sorry!

Hi, We're having an issue where a persistent spam call center continually reaches our Zoom phone numbers. They use a rotating number, so when you block one they just call from a different one. They seem to use the same one or two caller ID strings, so I was wondering if it's possible to implement some kind of rule that automatically blocks callers with a certain caller ID. For example, let's say I get a call from "SPAMCALLS INC, 555-123-1111". Blocking this number blocks only the 555-123-1111 number, but then I proceed to get calls from "SPAMCALLS INC, 555-123-1112", "SPAMCALLS INC, 555-123-1113", etc. and I have to block them all individually. Is there a way to just block "SPAMCALLS INC" rather than the number itself? Thanks!

I want to create monthly date ranges and time slots from which clients can choose meeting times with me based on times I invite them to choose from.

I have set up a date range of days with slots throughout but i need to delete some of the slots and some of the days but cant find where to do that

I un-installed it because the update wouldn't work; had to force quit that.  In the last 6 months when using Zoom my MacBook Air has frozen up.  Can still watch the Zoom but can't use any controls for Zoom or on my computer; have had to use the power button to shut it down.  Today I had the idea of re-installing Zoom but now I can't get it back on the computer.  I tried to use a ticket for Zoom but even though I have an account number, etc., it says that I am not associated with an active account?  HELP

I booked a Zoom Meetinhg.  I then upgraded to Pro.Will the meeting be restricted to my earlier limit or will the Pro upgrade be in place?Or must I delete the earlier limited meeting and re-book under the upgraded Pro status?

I have a problem, I'm trying to set up live-streaming to my Facebook group, and I see that in my Zoom account the option Custom LIVe Streaming Service is unchecked, but I cannot tick the box because it says it's locked by Admin, does anyone know how I can make myself the admin, I am the owner of the Zoom account thanks  Eliana 

I am trying to use the whiteboard function for an activity that a group would complete outside a meeting. Most participants are not in my organization. Basically, i want to use this like I would use a google jamboard (but with the added cool features that I see on zoom whiteboard). When I try to share, it says I can't share with external users, and when external users try to log in, they need to ask to be invited to the jamboard. I would like a link that I can send that allows anyone wiht the link to access and edit the whiteboard outside of a meeting (again, like Jamboard does).  Is this functionality available? I can't figure out why it wouldn't be but I have spend 45 minutes trying to figure out how to do it. THanks! 

I have a Pro account and want to be sure it's recording in high quality HD because we use the recordings afterward. On an ecamm Integration call, they said we'd need to request that's turned on. How may I have this turned on on my account? The Virtual Assistant won't let me talk to a person and I can't find out where to start a ticket...  

I have a weekly recurring meeting that I want the waiting room enabled for. I don't want the rest of my meetings to have a waiting room enabled. However, the only thing I know how to do from the Zoom support article is enable waiting rooms for all meetings. Then, when I go into the individual meeting's settings, the checkbox is greyed out, i.e., I cannot edit it. This is so frustrating as I used to be able to choose which meetings had waiting rooms or not--it wasn't an account-level setting but rather an individual meeting setting. Can anyone help? Thanks so much!

Hi Zoom Community Can I record a 4 hour meeting/workshop to the cloud with my Zoom Workplace Pro account? I can't seem to find the answer anywhere. I currently have 5GB of storage a month - any advice you can give me would be great! Thanks Hayley

I am trying to follow this guide to create an app which integrates with Zoom Contact Center: https://developers.zoom.us/docs/contact-center/apps/create-zcc-apps/#step-3-select-zoom-products-and-features Step 3 substep 4 says the following:In the In-client App Features section, select the Zoom features available to your app users in the Zoom client. To build Contact Center apps, it is mandatory to use Zoom App SDK; enable Zoom App SDK and select + Add APIs to add APIs and events. Problem: I cannot check the Zoom App SDK option. It says "This feature is not available based on the product you select.". Here is a screenshot: https://imgur.com/53D7UcP I do have "Contact Center" checked under "Select where to use your app" per step 1 substep 1: https://imgur.com/3tQFLIe I also have added Home URL which is valid according to the OWASP checks. Question: How do I check the Zoom App SDK option for use with Zoom Contact Center? Is the guide outdated? I think I do not want my a

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Hello! When I am using the tablet-pencil or the mouse they stop working and the only way for them to work again is closing the meeting and opening a new one. This is very disruptive while I am teaching. Have someone encountered this problem before? Any idea why it happend or how to resolve it without closing the meeting? I appreciate your help a lot! Thanks