Solved

I have been using Zoom for perhaps 20 years, both as a participant, and someone creating Zoom meetings. I have the Chrome extension. I have a Personal Meeting ID and a Host Key. When logging onto a Zoom session today, Zoom told me, via a dialog box, that it could not allow me to access my laptop's microphone unless I downloaded the latest version of Zoom. I participated in the meeting being able to see and hear the other participants, but I had to call in to be heard. That has never happened before. When I tried to download the latest Zoom for Windows, I got an error message, saying I had to get my IT folks to get me the download. I have not had IT folks supporting me since 2010, when I retired. I work alone, and have the free version of Zoom. I created a support ticket, and got back an automated email saying my case is closed, because Zoom could not find my account. Anyone have any suggestions for how I can get out of this unhelpful loop at Zoom?

When sharing links to recorded Zoom meetings, we're getting reports the videos won't stream on Android phones. The video starts playing but stops after a minute or so, and looks as if it's loading but never does. Streaming runs smoothly on computers, tablets and Iphones. Is there a solution to this problem?

Does anyone know if there is a way to configure my Zoom account so my clients can automatically choose to record THEIR Zoom sessions with me to THEIR Zoom account cloud or on their computer hard drive---not mine acct? I no longer wish to record my sessions on my Zoom account and be responsible for sending their recording link---ever---and want clients to have immediate permission to click record and have the recording land in their zoom account or hard drive by default. Thank you!

I am looking to enable the AI companion features for a few users in my org to test.  I have created a test group with few users, however, it looks like  the AI Companion has to enabled at the account level first before enabling it for the test group. How do I ensure that the rest of the users in the org don't get access to this feature?Thanks!

Enabled Dial by Name, added it as an IVR option, and uploaded a new greeting to reflect the added option. Everything is working as anticipated except that the Dial by Name option auto presents after the greeting.  Is there a way to turn this off to prevent the behavior?Thanks. 

I recently got a new iPad Air 13-inch (M2) with iOS version 17.5.1. Ever since getting it, I have not been able to share my screen with participants successfully. Whenever I try to show what I am doing on my browser, they can only see the Home Screen on my iPad and sometimes a page from the website that I am not currently on. If I am sharing a page from the Kindle app, they may see a previous page that I visited but am not currently on. I tried deleting zoom and redownloading to make sure I have the current update, but it hasn’t gotten better. There’s no issue with anyone sharing their screen with me, and I have been able to share the whiteboard with participants. If someone could lead me in the right direction that would be great. I use zoom for teaching. TIA!

I'm not recieving confirmation emails when people register for my webinar even though the setting is toggled. Has anyone else had this issue and how did you get around it?

 Issue: When the user attempts to a Zoom Meeting to her Google Calendar invite she gets the follow error: Failed to create conference. However, when she attempts to create meeting invite on her executives Google Calendar, she is able to without error.  OS: Windows 7Steps taken:Removed Zoom Calendar and Contact Integration,Removed Google Workspace from Zoom Marketplace for user,Signed user out of Zoom for G-SuiteRemoved Zoom Third Party permissions from Google Account. We then went through the process of integrating Zoom and Google Workspace.Issue still remains. Has anyone else experienced this issue and have a resolution?

I used to receive desktop notices, but recently they stopped showing up.  I've tried all the recommendations in the help and the feature is turned on in the settings. Any suggestions?

What is the best way to share 'Clips' that are stored on my zoom account during a meeting?  

I cannot access recurring meeting from Zoom Workplace? Somebody could help? Thanks

Large meetings versus Pro - are there any differences in features/functionality, apart from the ability to have up to 500 with Large meetings subscription?   Thanks, Neil

Getting error message 100056000 and 10156000.  It is trying to conenct to the network but unable to connect. Thanks in advance 

Hello! I am new to Zoom and need to schedule numerous webinars with registration for each. Is there anyone out there that would be willing to train me? I'd rather not go through 30 videos to get the information I need. Thank you so much in advance!

I am having a problem when I am using Dual monitors. I am using a laptop and an external monitor. Just recently when the second window is open on the laptop screen the video is frozen. When I move my second window that is displaying on the external monitor to the screen the laptop is using the video freezes and it stays that way even if I move the window back to the external monitor. I can still use the chat and see participants on both monitors  but the video stays frozenI have tried re-installing the Zoom desktop app, changing all the video settings one by one (turning all off and on again), and updated all my drivers.Is anyone else having this problem? This just started after updating to the newest version of Zoom.

I am trying to find a way to easily communicate via the Internet with my memory-challenged mother.  I am currently using a device called ViewClix that lets me see her and talk, without her having to do anything.  She can see me too. However, the audio quality is absolutely horrendous, for some reason that I cannot diagnose.  Zoom audio quality, on the other hand, has always been great in my experience. So my question is, is there a way to set up a PC that would be dedicated to running a hands-off version of Zoom, so that I can log in at any time from my own PC and talk to and see my mother with decent audio? Thanks.

Hi! I would like to buy a PTZ camera and use it during video conferencing, so that the not present participants can control the pam, tilt and zoom functions of the camera. Can you help me in which cameras are compatible with this feature and how to install it into my Zoom client? Thanks, Arpad

Is there a way to get hold of links that have been shared in a meeting that is ended?  Really importanrt : ) 

For more than a year i have been unable to connect to Zoom Meetings on my laptop. Ironically, I can connect on my tablet and phone. I support documents that recommend that you down load the Clean Zoom application and do a clean install of the Zoom Room client. The problem is that Clean Zoom is an exe file designed for Windows boxes and I use a MacBook Pro. I did, however, attempt to uninstall Zoom Rooms and perform a new install. Did not work. I have also tried connections under different Wifi networks with the same results: no connection on my laptop and successful connections on my tablet and phone. Your assistance will be appreciated in advance. Macbook ProOS Sonoma 14.5

I created a webnar conference for my company, but the subscribers are not receiving the confirmation via email with the webnar link once they are subscribed.

I want to setup smartermail on contact center management > preferences > email engagement > connect new email. however, after i click on it, they only show through google or microsoft only.

meine Kamera am IPad folgt mir bei Zoom Meetings. das möchte ich nicht, da es in größeren Meeting unnötige Unruhe bringt. kann ich die Kamera im IPad fixieren, sodass sie nicht mehr mit schwenkt?bei meinem Desktop ist die Kamera fixiert und schwenkt mir nicht hinterher.Wie kann ich das auf dem IPad ausstellen?Danke für Tipps.

Hi. Everytime I try to log on to a Zoom meeting, I get an error 1132 message, and I must reset my Zoom password and I do get onto the meeting.I have re-installed Zoom and re-set my Modem--and this hasn't helped.I've been using Zoom for 2 years with no issue. But the last week this has happened constantly. Any suggestions?Thanks in advance. Librarian11111

Hello, We have scheduled a Zoom meeting requiring registration.  Several employees will be participating at the event as facilitators. To simplify the process for them, I sent a calendar invitation through outlook with the Zoom link from one of our other employees who is an approved registrant. Since authentication is not required, employees can access the meeting using this approved registrant's link. However, everyone who uses the link is automatically identified in the meeting as the approved registrant's name. Is there a generic link I can use that would not automatically identify them with the approved registrant's name? I would like one generic link (directly to the meeting, not the registration form) I can include in the calendar invitation to the facilitators so that they don't have to  register and download their own .ics file to add to their calendar.  Thanks for your help!

I just set up a recurring meeting (7 weeks, same day and time each week). But Zoom doesn't generate the same sort of email that people can click "accept" and the meetings go automatically onto their calendar. Instead, I have to copy and paste the meeting info into an email. When the participants receive the email, they have to create the meetings and add the links manually. Is there a way to automate this?