Exceeded your cloud recording storage recording limit

Hi,

It's on the web portal, under account management / Billing.

Upgrading your account and add-ons – Zoom Support

Alex

zoom@pft

Good Morning.  I am the church clerk who replaced the previous clerk, Mary Nesbit.  I deleted and trashed some of the storage files.  I hope this will resolve the issue.  Please email the church at:  *********** and let me know if the deletion of some of the files helped.  

Sincerelly,

Shirley Jefferson,

Church Clerk

Did zoom decrease the cloud storage limit for pro users?  We used to be able to save more recordings and now after only 3 meetings, it says we have exceeded the limit and these meetings are not any longer than before.

This zoom own article says

https://support.zoom.us/hc/en-us/articles/7627873724685-Managing-cloud-recording-usage-limits

We won'' able to record when the limit is reached. But now they are charging for overage?

Isn't this a bug?

ZOOM doesn't explain that when we are purchasing the add-on for cloud storage, we can go over it. I Just double checked it. There isn't any link posted either to the page explaining the overage price.

If you are charging for this, you are breaking Indonesia's Costumer Protection law. Charging for something that you don't explain properly to the consumer. 

even google drive doesn't let us go over the storage capacity and charge for it.

Please fix this.

This month alone myself and my friend charged for overage fee that we don't even know that the overage is there. 

It's simply because zoom doesn't explain any of it, zoom doesn't explain that we can go over the cloud storage if we pay for the cloud storage add-on.

And base on this move alone, ZOOM treating the people who pay the add-on worse? literally the people who give ZOOM money for it?

The capability to record more the add-on storage we pay isn't a feature. It's rather a flaw. Common logic : "If i pay for 30GB add on storage, I'll get 30GB of storage." not "If i pay for 30GB add on storage, I can record as much as i can, but if i exceed 30GB i must pay overage fee". 

Hey @Guamuser671 

There is a workaround to back up Zoom recordings to Google Drive or other cloud services, which can significantly reduce cloud costs while ensuring you always have access to your recordings.

Recently, I wrote a similar script for a client and helped them save a substantial amount of money. I’d be happy to assist with your account as well: https://calendly.com/bhushan-lilapra/30min

No, Zoom does not automatically delete old recordings to make room for new ones when your cloud storage is full. Instead:

1. New recordings will not be saved: Zoom will stop saving new cloud recordings until you free up storage space or purchase additional storage.

2. You will receive notifications: Zoom typically sends an email alerting you when your cloud storage is nearly full or has reached its limit.

3. Manual management is required: You must manually delete older recordings or download and back them up to clear up space.

If you want to avoid losing any recordings, consider:

• Deleting unnecessary recordings to free up space.
• Downloading and saving recordings locally or to an external storage service like Google Drive, Dropbox, or OneDrive.
• Upgrading your Zoom plan to include more cloud storage.

Let me know if you'd like step-by-step guidance on managing Zoom recordings!