Products

Reporting an apparent bug. I have a Zoom Pro subscription. In the Zoom Workplace client (latest version) on Win 11,  I attempted to reschedule a "meeting and all future meetings" from Tuesday, repeated until late October, to a Monday meeting with the same time frame. I tried two different ways and received Error: 3000 both times. None of my meetings are exported to an external calendar.Method 1: I set the repeat schedule to Mondays and then set the start date to 9/15 (today). I then selected Save and got Error: 3000.Method 2: I set the meeting date to 9/15 (today) and then set the repeat day to Monday and selected Save. Error: 3000.I resolved the matter by changing this week's meeting to Monday (today) and then saved it. Then I changed today's meeting and all future meetings to repeat on Monday and saved it. I now have two meetings on today's schedule 😄 and one meeting on future Mondays. I see other topics related to error 3000 invo

I just did a 90 minute meeting which I recorded and as I waited for the file to finish completion afterwards your company, Zoom, decided to completely crash on me and all information has been lost. I'm honestly quite f'ing irate. I'm on a laptop which is pretty new, so there was no reason for this to occur 

I'm looking for an enhancement that would allow better customization of meeting templates. For example, the ability to set different waiting room messages that pertain to the specific meeting template. Also, to be able to set settings for each template, for example one template that allows recording, while another template can be set where the recording feature is not allowed.

I am teaching using  Zoom and want to Spotlight either my laptop camera or my second screen where the slides are being displayed. The students join without turning on their camera. But I can't get the Spotlight option to show. I searched through settings but nothing provides a Spotlight option. How can I control what my students see? I don't want my slides to appear as just another attendee, I want the slides full screen. And to occasionally display my image on my laptop camera.

i am thrown out of the meeting after every 5 minuts

When I share a powerpoint in presenter view, I can change whether I use content, or powerpoint showing over shoulder, etc. using the layout icon.  But one of my colleagues doesnt see the layout icon when presenting. Why is this? Is there a preference she needs to change or what?

I cannot connect to a meeting through a link sent to my email. It just keeps telling me my zoom client is outdated (which it isn't, I have the latest version). Then is starts to download and never finishes. If I copy and paste the meeting to a browser or into zoom, I get invalid meeting ID. This happens on my computer and my iphone. I've uninstalled and reinstalled and done a zoom clean among other things. My old zoom and microsoft acct were attached to an account that I no longer use and were associated with google. My current account is associated to microsoft , outlook. 

Cuando intento abrir Zoom recién descargado en un nuevo Mac boock Pro, me dice que: "No puedes abrir la aplicación zoom.us.app porque no es compatible con este Mac.Es un iCore9 con Sequoia 15.6.1 

I have been using zoom for years for music lessons, I always use the original sound for Musicians, in the last 6 months I cannot get my piano guitar or singing to come through my headsets. I even bought a new headset thinking it would help, nothing. I can get my instruments through my separate webcam but then it picks up all noises, I want to use the headset mic for instruments. I have tried it all, what do I do?

Is there a way to automatically  hide video panel when sharing screen, other than having to do it manually. I have setting to gallery view for participants, when I share screen I don't want the panel showing I have to go and click on More than Hide Video Panel, which is distracting when you are teaching or minimise the panel. Any suggestions? 

I have one line that rings to my phone.  I have an assistant who will need to call out from time-to-time, but will not need to use SMS or answer any calls.  Should I install the Zoom app on their phone and log in under my account?  Or set up an extension for them to use under their own login?  I don't want to pay for another user when they will be using the number/app so little.  Thanks!

I have been using zoom for guitar classes for 3 years. I had the guitar and microphone plugged into an guitar processor which also acts as an audio interface. This was connected to my mac book pro M1 via USB. In zoom the audio interface was selected as mic and speaker. This worked flawlessly for those 3 years. Last week when the classes returned after the summer break i plugged in as usual and zoom is now suppressing the sound of the guitar and voice. Even when i just use the mac microphone and speaker when i test mic i can hear my voice but play the guitar and i will be able to hear the first couple of notes and then its suppressed. The people on the on other end of the line said they couldnt make out what i was saying and the guitar sounded weird. I am fully updated on Mac OS and the zoom app. Nothing has changed. I tried another audio interface and got the same problem. The mac and audio interface work flawlessly in other music apps. Im pulling my hair out at this stage.

What USB channels does Zoom Meeting use for audio output by default? Is it possible to select different USB channels?

Hi everyone 🎈   So i’m having trouble trying something out. I want to try out to use the remote control option, but the icon doesn’t appear. All settings are right :(. Is it because one of the devices I‘m working with a phone? But shouldn’t that be working too? Or does it only work on Laptops/Pc‘s? 

Hi, i got Zoom Workplace Pro Plus and Zoom Phone Calls - USA and Canada Unlimited.But i live in Germany so needed to select a German number. Now i can´t call to US or Canada. What should it do?Kind Regards

Does anyone know if this is possible?  This user does not use the APP.He used this feature on their old phone system. Thanks Chaz

We have purchased the Zoom Phone Power Pack licenses and added them for all users in the Shared Line Group. The users and the Shared Phone Line are all registered in the SMS campaign.We are still unable to receive SMS messages on the Shared Line Group. 

Zoom 5.11.10 and 5.11.9. In a meeting using KDE on Wayland right click menus appear at random places on the screen and clicking outside the menu does not cause it to close, though using the Esc key does. Also clicking on the shield icon at the top left of the meeting only produces the dialogue for a brief flash and it then disappears. It all works correctly  though if I run Zoom with XDG_CURRENT_DESKTOP set to GNOME. 

Hello. I teach a class in Zoom and often prefer the webinar format.   When in the meeting format, when someone presses a floating emoji, their name is attached to it, so, as the teacher/host, I can better engage with the students/audience.   Could there please be an option to have the same thing happen during a webinar?  The floating emojis in webinars do not indicate which attendee shared the emoji. It would be great if that were visible as it is in meetings. Please consider it. Thank you.

Is there a way to turn off the floating emojis as an attendee. I realize some people might like this, howevr to me, it's annoying and distracting from the lesson/meeting. 

I have seen threads about this, but I have seen no response that makes sense. It looks like the company is ignoring or avoiding the subject. Is there any valid reason that Zoom must install on C: and the users are not allowed to customize the install folder (Windows 10)? If not, why does Zoom not allow it -- does it have any intention to do it, and if not, why not? Seems like a simple

Last night on a zoom program about art, I was zoom hacked. We were well into the program and someone started scribbling over the slides. Then the scribbles turned into nasty words. Somehow I was able to stop it and then it happened again a few minutes later. Someone identified who had done it so I removed that person from the meeting. (It was only a first name and don't think there is anyway to tie it to an email.) I then clicked on every button on my dashboard to enable all possibilities of further interruption. Wondering if anyone has a checklist of steps to ensure this does not happen? For example, only allow the host to screen share, disable white board, disable collaboration, host tools, etc. I had no idea there were so many ways for evil people to interrupt.

"Send Preview Email" is not sending the sample to my email. I have tried a few different upcoming webinars and clicked "Send Preview email" to myself and it is not sending. I have tried to send the follow up, confirmation and other emails to check my edits with no success. I have changed the email address to check on that and no luck. Please help.

There are at least two issues when annotating a window screen-shared by a Wayland (Linux) user.   Steps to reproduce the issues: A Linux user shares a window (NOT the full screen) on Wayland. Another user annotates on the shared window. Issues: The annotation is not aligned with the shared window, but is wrongly aligned to the entire screen for the Linux user. The annotation disappears after a few seconds on the annotator's screen, but remains on the Linux user's screen Expected behaviour: The annotation is aligned on all users' screens. The annotation remains on all users' screens until cleared.

Hi all,I use basic, free Zoom and lately have been experiencing frequent Unstable Internet messages.  I've read lots of articles about this on the internet and am still baffled so any direction on solving this would be appreciated.  Here is what I'm using and what I've done so far. 1. I typically sign into Zoom right from Google chrome by going to zoom.com.  Should I be using the installed program?  Does it matter?2. I'm on a pc, W10, newish laptop, Google Chrome.  Windows and all drivers fully up to date.3. Network troubleshooter shows no problems.4. Wifi speed 2.4G about 75 download/13 upload and with 5G about 84/13.  However, I noted 5G has about one bar less on strength than 2.4G.  Which is more important - signal strength or speed?5. Not using HD camera.  No other streaming occurring in house6. Not sharing videos etc. during call that would bog things down.  Just a shared w