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Hello,On September 18, we organized a Zoom Webinar for one of our clients, but we experienced trouble connecting to the Zoom servers.The client has a strict firewall policy and needs to know which ports to open before we can access Zoom. Could someone please provide a list of the ports that need to be opened in the firewall, and clarify whether there is any difference between the port numbers for a free Zoom Meeting and a paid Zoom Webinar session?Kind regards,Remco

Hi,I've always used my pc to run meetings. I now want to change this to my Iphone but when signing into my account on my Iphone I can't see my scheduled meetings - can anyone point me to where I find them? Thank you in advance Gill 

Can I add company logo and colors into meeting summary template?  I have created a customized meeting summary template but do not see a way to specify color preferences or add logo to the top. Thanks

Hello, I recently bought an iPad mainly to use for recording zoom classes but I found that it doesn’t record internal audio .Please can you add a feature that lets us record internal audio on iPad in zoom or tell me a way that I can record internal audio with without cloud recording. It would be really useful for studying and recording classes.

Hi we are using zoom in our environment, however we see traffic to this url "captive2.onzoom.com" is blocked by our firewalls, I would like to know when this will trigger and what process triggers this url

We’ve installed the Zoom Phone for HubSpot integration, but it’s not logging any calls. We also tried making calls directly through HubSpot, but the calls are not going through.

Hi!  I am a tutor and I meet with children 1:1 via Zoom.  I use a Personal Meeting ID number for these kids to preserve privacy (at least to the limited group of kids that I work with).   I am now wanting to host a reading hour for the same kids to attend, but would want to have them invite friends to it if they would like.I would like to send out an invite with a PMID number that they can share with others and also connect with me themselves.What is the best way to do this?  I am understanding that I cannot have a second PMID for my account...only one.   Thanks!

Is there a way to have a standard cover page added to the beginning of outgoing faxes? Perhaps this is an antiquated practice but many individuals are likely to want to include a cover page with a fax. Certainly we could manually add a cover page to each fax but looking for a more automated solution. If there is not an efficient way to do this currently, does Zoom intend to add this feature?

I h know how to get to virtual backgrounds, the problem is there are no backgrounds to choose from

I am the host of my meetings and intially I used to be able to record my meetings. Now I can't seem to record my meetings because everytime I click record, I get the error message "Recording features can't be started unless the host has joined". What do I do?

I bought myself some Bose QuietComfort® Earbuds. They work on everything except Zoom. I’ve gone through all the settings I could find. And still can’t get them to work on Zoom. Any ideas?I have a Mac laptop.

Hi Everyone,Greetings!Can we disable certain outbound engagement options in the ZCX Zoom App? Please take a look at the attached image.Even though it's greyed out customer prefers not having it, since it's not part of the solution offering and confusing for agents.  

We are currently integrating Zoom RTM Webhooks into our application and have encountered an issue with the validation process.Zoom requires a single webhook URL that is used for two purposes:1. Validation – Zoom sends a request with a plainToken that our server needs to echo back in a specific format.2. Events – After validation, Zoom sends event payloads (e.g., meeting started, participant joined) to the same URL. The challenge we are facing is that the Zoom SDK we are using appears to spin up an internal server and only exposes event handler functions. It does not expose the underlying HTTP endpoint, so we are unable to handle the initial validation request directly. Since both validation and events are sent to the same URL, we are stuck at the validation step.Our questions are:1. Is there a recommended way to handle the validation request when using the SDK?2. If not, is it possible to configure the SDK so t

The UI will not allow for ease in setting date ranges for a fiscal quarter agent schedule adherence report. You can only enter a range within the month you want the report to start. How do you overcome this malfunction?  

How can I prevent participants from recording a specific meeting using apps like Fathom?

I recorded a virtual play using Zoom, and didn't realize until after that it was only recording the person speaking at that moment. Since the whole thing was recorded, is it possible there is a way to switch it to the "everyone" version of it so both actors are consistently visible, or is it too late for that? And how do i prevent this in the future? 

I wear headphones all day, and end up in zoom meetings on a separate screen that are ongoing for war room-like calls, these calls usually go on for 8 hours plus.I want a sound/speaker mute button in zoom so that my headphones can switch to normal audio mode so that i can play music in a non- mono format which tends to happen as long as i am in the call, even though i have very involvement in the zoom call ? 

Greetings, we are looking to incorporate Delivery Management into our environment and find its very easy and straight forward to use. The one use case we cannot find any documentation on is when receiving a package destined for a department (group) rather than an individual user such as marketing or accounts receivable.  I was hoping to be able to use "user groups" under user management or be able to prepopulate a list of group email addresses, but they do not show up in the recipient field when adding a scanned delivery. Curious on current best practices to accomplish this.

In the last two weeks -- there's been reports from some of our clients where their Zoom Room controller is showing that the Room Controls cannot connect to the Zoom Room appliance PC. A "Retry" button shows but pressing it will not reconnect the device. Multiple conference rooms are affected by this issue currently. All affected rooms are running Android-based Zoom Room controllers and Windows PCs as the Zoom Room appliance. They are on the latest 6.5.5 version, and I noticed there was a note that said the following:Resolved an issue that prevented third party room controls from working correctly. Android Controller The simplest way that fixed all rooms' (the three of them in this case) Room Controls on the Zoom Room Controller was simply restarting the Zoom Room app on the Windows PC (exiting and re-launching the app). We're monitoring the situation still - but is

Zoom has this feature built into the client https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058114, is it possible to access this from zoom rooms?

Several months ago I purchased the add-on so that I could get translated captions. Sometimes they work beautifully. Sometimes they SUCK.  Let me give you an example:During today's meeting (taking place in French) I had the translated captions on because my native tongue is English. Here is what Zoom translated during the meeting: Check the box on, pop up coffee. I think. Submit.Yeah. This is only on summer. A. I put? So say, Yeah, you. Part of it that ensemble, is it there. Papa, how.Our shen mem. Here the the problem. Benefit the validity on per me. I say, I say, prevail. The 2 vendors at the at the problem. Kuma. Meso, c. The. That? Can you strictly. They were wound of a blockage separate of process to projection. Tradikary Se Possible. Ensemble. Abre. In for power. C. Met. The. Kilogram. Dolly dollar. Like. Bye. Obviously this is nonsensical. I also had another transcriber running, here is what was

I am finding that I am not able to view images sent via the chat in meetings / classes. Others in the meetings can see them. I am using a galaxy tablet A10. I have updated zoom and searched here and other places on the web for solutions.I am looking for a solution - zoom is suggesting I view images via other apps but none of the ones I have - gallery etc will display them either.

How many AA meeting Zoom accounts have been affected by bombers, making removing them difficult by toggling the RAISE HAND feature?   Yes, we have a great security team, and we know how to use the participants list to type in the name and then eject the bomber, but some meetings don't have that because they are newer or smaller.  People are dying out there, trying to stop drinking, and the bombers are so prolific and scaring people off.   I've seen other meetings using screening questions to keep bombers out, but keep these desperate newcomers out, too.   Zoom is adding so many complex features, yet we cannot get them to listen to us to add something that to me, is quite simple.   How do we get this to somebody who will listen?  

I just lelft a meeting and forgot to save the transcription. Is there anyway I can still retrieve it?

Hi!I used to have active speaker working on Zoom for my recordings but no longer seem to have it.  The fixes all point to choosing active speaker on that top right hand menu, but it's not there for me. It seems to have worked for me randomly but I'm not at a loss as to how I can have it reintroduced to my 'view' selections. All I can see are Speaker / Gallery / Multi-Speaker / Immersive. Is there something I need to do? Or has it been removed? Neil