Newcomer

Question

Invitations not received by contacts

Forum|Forum|4 years ago
October 12, 2021
13 replies
43 views

Invitations are not being received by contacts after being sent from zoom

Rupert

Community Champion | Customer

Hi @Gym46

Please check this guidance: https://support.zoom.us/hc/en-us/articles/360032808951-Not-able-to-receive-emails-from-Zoom

You can ultimately contact Support and ask them to check the bounce list.

D

daveBragg

Newcomer

I have a similar problem just started. I do online personal training and have always started a meeting then invited them via the messages tab and it's worked fine from day one. Now once I send the invite, all I see is a spinning circle for around 3 minutes and then it comes up ' cannot send message'????

S

seedlingpsych

Newcomer

"Not able to receive emails" is a different problem from one's Zoom invitations not being received. In my case, everything was fine when I last saw my clients in Nov. 2021. When I returned from vacation in Jan. 2022, the same clients who always received my Zoom inviations in the past, no longer receive the ones that I send them now. What is going on and how can I get it fixed?

P

Preshis

Newcomer

Yes I have the same problem, it was fine and now they are not being received. Totally unreliable and a risk to business, not to mention a pain and time consuming. Unacceptable.

K

kathiella

Newcomer

I have the same problem and unable to fix it. About 50% of the time, when I schedule zoom calls, the invite is not getting to the person. I then have to go in and resend it which is a double step. I have tested it with my email addresses and two of the three receive the invite. This never used to happen. what could it be?

J

Joosey

Newcomer

Whatever happened with this? The same thing is happening to me and I can’t figure out why.

G

gretchen_csrf

Newcomer

I'm having the same issue. Whether I schedule a meeting from the desktop app or web, meeting invites are not being received by the invitees. Nor are they showing up on their calendar.

7

7395agc

Newcomer

Has anyone given you an answer to this? None of my invites are actually being delivered which is a major issue so I'm hoping someone found an actual solution.

G

gretchen_csrf

Newcomer

No one has responded. Through my own troubleshooting, the only thing that sort of works for a recipient to receive/see an invitation is when I choose Google calendar at the bottom of the invite before sending. It will then open a calendar page for me (as the scheduler) and I need to click Save. The recipient will receive the invite. I tested on myself with two email addresses.

This may not work for recipients that do not have a google calendar and as a scheduler, you have no idea what calendar recipients have. I'm trying this and will hope a recipient will reach out to me saying they didn't get it and I can ask them what calendar they use.

Then go from there.

G

gretchen_csrf

Newcomer

I have created support ticket TS0242525 today regarding this issue.

G

gretchen_csrf

Newcomer

After many back-and-forths with Support desk, having to clarify the actual issue here, I was given this link from their Support pages on correctly scheduling a meeting and sending out an invite. Zoom has broken it out into two completely different steps (1. Create a meeting. 2. Invite people to a scheduled meeting). As we all have experienced in the past, this never USED to be a multi-step process. Now it is. After I fumbled through it, and ignoring Field names on the UI, I've been successfully scheduling and getting actual email invitations out to my invitees. I've created my own screenshots and simple steps for you to take a look at and I hope it helps! Please feel free to tell Zoom Support and Product team that their UI is misleading. (attaching pdf showing steps)

Sending-a-Zoom-meeting-invite.pdf

7

7395agc

Newcomer

Thanks for letting me know. You would think that a company that only does web meetings would have the ability to send meeting invites but I guess that's just short-sighted thinking on their part.

G

gretchen_csrf

Newcomer

Zoom needs to address this, it's not in their support webpages. Rupert, as a community engaged leader on this chat, what else do you have for a solution? How can we get Zoom to fix whatever changed in their methods so that all recipients, regardless of calendar type can simply receive an email with an invite?

C

charlottecharlo

Newcomer

agree 100%, not very professional having to copy and paste invites. And, now they don't show up as an option to rely - Really crappy by Zoom

E

eventrem2

Newcomer

Same, we had too many no show meetings due to clients not receiving the invite, we now send the Zoom invites automatically using Salepager. Instead of having to copy all the information over from Zoom into our email client, we specify the participants in Salepager and they receive both the invitation with the Zoom link as well as a reminder across calendar systems (ical, outlook, gmail).

S

spliceitup

Newcomer

Just missed a meeting because the invite was never received by my guest! This is so utterly unacceptable!
Other than testing ourselves by sending to a secondary email address, hosts have no way to know that their invites were not received! I have sent two invites to a secondary email address, neither of which have shown up in my inbox.
I was ready and prepared for this meeting and Zoom made me look bad in a professional environment. I will not forget this, and I am clearly not the only one. According to this thread, this has been an issue for far too long!

K

katztune

Newcomer

Is this the best Zoom can do on Community forum? Really? I'm ready to switch to Whats App video calls. Why bother with Zoom if doing one on ones only...

S

SvD

Newcomer

this sucks I have the same issue. How incredibly unprofessional..

F

frenchrd

Newcomer

I am getting the same problem, and I can't believe Zoom is allowing this to happen. My company is going to switch to a different virtual meeting platform. The meeting invites use to work in the past, but not anymore!

J

JMW11

Newcomer

Hi frenchrd,

I am experiencing this same issue and it is not yet resolved. I would also like to switch to a new virtual meeting platform - may I ask which one you chose and or would recommend?

Thank you!!

Jessica

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